32633181<\/a><\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "07\/03\/2022 16:28",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"50173": {
"id": "50173",
"fields": {
"field_description": "Relance à Orange par mail. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "11\/03\/2022 09:44",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"50737": {
"id": "50737",
"fields": {
"field_description": "
Relance par téléphone prévue demain car toujours pas eu de retour aux relances par mail.. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "16\/03\/2022 14:27",
"field_description_auteur": "DENIER Justine"
}
},
"52770": {
"id": "52770",
"fields": {
"field_description": "
Appelle Orange ce jour pour réclamation, me dit qu'il n'ont pas ouvert de demande de réclamation. C'est un commercial qui s'occupe de l'affaire. Il me recontacte après avoir eu des renseignements auprès de cette personne.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/03\/2022 09:18",
"field_description_auteur": "DENIER Justine"
}
},
"54466": {
"id": "54466",
"fields": {
"field_description": "
Appel ce jour Orange afin de savoir où en est la résiliation des lignes mobiles\/fixes et interne en date du 5 mars.
\r\nOn me confirme que du côté de l'opérateur, un courier de la part du client à été pris en compte le 3 mars par Orange. Par la suite la résiliation aurait été effectuée le 18 mars.
\r\nDe ce fait une réclamation niveau 2 est faite par l'allocutrice que j'ai eu chez Orange afin de demander la prise en charge des factures, et donc un remboursement du 5 octobre 2021 au 18 mars 202. Traité sous un délais 15 jours ouvrés.
\r\nVoir auprès du client si pas de facture pour le mois d'avril 2022.<\/p>\r\n\r\n
<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/04\/2022 09:40",
"field_description_auteur": "DENIER Justine"
}
},
"54550": {
"id": "54550",
"fields": {
"field_description": "
Mail d'Orange pour confirmer la prise en charge de la réclamation sou le N° suivant : 24908411. Sous un délais de traitement de 10 jours.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/04\/2022 14:06",
"field_description_auteur": "DENIER Justine"
}
},
"54556": {
"id": "54556",
"fields": {
"field_description": "
Une notification a été envoyée à CORSON Bénédicte (Notification - Tâche - Informations sur tâche).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "13\/04\/2022 14:40",
"field_description_auteur": "DENIER Justine"
}
},
"56155": {
"id": "56155",
"fields": {
"field_description": "
Mail envoyé au client, pour lui demander ses ID et MDP pour accéder aux comptes client.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "29\/04\/2022 10:03",
"field_description_auteur": "DENIER Justine"
}
},
"56964": {
"id": "56964",
"fields": {
"field_description": "
Une question a été envoyée à CORSON Bénédicte (Q\/R - Tâches - Alerte problème ID\/MDP Extranet Client).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "05\/05\/2022 10:03",
"field_description_auteur": "DENIER Justine"
}
},
"57267": {
"id": "57267",
"fields": {
"field_description": "
Une relance a été envoyée à CORSON Bénédicte (Q\/R - Tâches - Alerte problème ID\/MDP Extranet Client).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "09\/05\/2022 03:20",
"field_description_auteur": "anon0"
}
},
"58297": {
"id": "58297",
"fields": {
"field_description": "Une relance a été envoyée à CORSON Bénédicte (Q\/R - Tâches - Alerte problème ID\/MDP Extranet Client).",
"field_description_type": "Notification",
"field_description_horodatage": "12\/05\/2022 01:10",
"field_description_auteur": "anon0"
}
},
"58578": {
"id": "58578",
"fields": {
"field_description": "
Une relance a été envoyée à CORSON Bénédicte (Q\/R - Tâches - Alerte problème ID\/MDP Extranet Client).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "16\/05\/2022 02:20",
"field_description_auteur": "anon0"
}
},
"58620": {
"id": "58620",
"fields": {
"field_description": "
Appel client afin d'obtenir les ID \/ MDP compte client Orange et Coriolis. La secretaire doit me les transmettre dans la journée.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "16\/05\/2022 10:18",
"field_description_auteur": "DENIER Justine"
}
},
"58625": {
"id": "58625",
"fields": {
"field_description": "
Mail reçu de la cliente pour me transmettre les ID \/ MDP Orange, Elle fait le nécessaire de son côté pour obtenir ceux de Coriolis.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "16\/05\/2022 10:35",
"field_description_auteur": "DENIER Justine"
}
},
"59127": {
"id": "59127",
"fields": {
"field_description": "Une relance a été envoyée à CORSON Bénédicte (Q\/R - Tâches - Alerte problème ID\/MDP Extranet Client).",
"field_description_type": "Notification",
"field_description_horodatage": "19\/05\/2022 01:10",
"field_description_auteur": "anon0"
}
},
"59461": {
"id": "59461",
"fields": {
"field_description": "
Une relance a été envoyée à CORSON Bénédicte (Q\/R - Tâches - Alerte problème ID\/MDP Extranet Client).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "23\/05\/2022 02:30",
"field_description_auteur": "anon0"
}
},
"59621": {
"id": "59621",
"fields": {
"field_description": "
Mail de relance envoyé au client ce jour.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/05\/2022 09:17",
"field_description_auteur": "DENIER Justine"
}
},
"59932": {
"id": "59932",
"fields": {
"field_description": "Une relance a été envoyée à CORSON Bénédicte (Q\/R - Tâches - Alerte problème ID\/MDP Extranet Client).",
"field_description_type": "Notification",
"field_description_horodatage": "26\/05\/2022 00:40",
"field_description_auteur": "anon0"
}
},
"60142": {
"id": "60142",
"fields": {
"field_description": "Une relance a été envoyée à CORSON Bénédicte (Q\/R - Tâches - Alerte problème ID\/MDP Extranet Client).",
"field_description_type": "Notification",
"field_description_horodatage": "30\/05\/2022 02:00",
"field_description_auteur": "anon0"
}
},
"60682": {
"id": "60682",
"fields": {
"field_description": "Une relance a été envoyée à CORSON Bénédicte (Q\/R - Tâches - Alerte problème ID\/MDP Extranet Client).",
"field_description_type": "Notification",
"field_description_horodatage": "02\/06\/2022 00:50",
"field_description_auteur": "anon0"
}
},
"60952": {
"id": "60952",
"fields": {
"field_description": "
Une question\/réponse a été cloturée par DENIER Justine (Q\/R - Clôture).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "03\/06\/2022 11:21",
"field_description_auteur": "DENIER Justine"
}
},
"61026": {
"id": "61026",
"fields": {
"field_description": "
Mail d'Orange indiquant avoir bien pris en charge la réclamation sous le N) de référence : 32949388<\/strong><\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/06\/2022 16:17",
"field_description_auteur": "DENIER Justine"
}
},
"63333": {
"id": "63333",
"fields": {
"field_description": "Vérifier sur facture de juin si l'avoir est émis + les modifications de facturations ont été bien faites.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "21\/06\/2022 16:56",
"field_description_auteur": "DENIER Justine"
}
},
"63764": {
"id": "63764",
"fields": {
"field_description": "
Retour par mail de la part d'Orange : confirmation de traitement de la demande sous le N° 23369596 <\/strong>du 24\/06\/2022<\/strong><\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/06\/2022 14:03",
"field_description_auteur": "DENIER Justine"
}
},
"65147": {
"id": "65147",
"fields": {
"field_description": "Vérifier sur facture de juillet si un avoir est émis sur celle-ci.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "06\/07\/2022 11:02",
"field_description_auteur": "DENIER Justine"
}
},
"65758": {
"id": "65758",
"fields": {
"field_description_type": "Manuelle",
"field_description_horodatage": "11\/07\/2022 14:23",
"field_description_auteur": "DENIER Justine"
}
},
"73658": {
"id": "73658",
"fields": {
"field_description": "
Mail envoyé à la acliente ce jour afin de savoir si un remboursement sur compte bancaire à bien été édité suite à réclamation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "08\/08\/2022 09:00",
"field_description_auteur": "DENIER Justine"
}
},
"73772": {
"id": "73772",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "08\/08\/2022 15:09",
"field_description_auteur": "DENIER Justine"
}
},
"73773": {
"id": "73773",
"fields": {
"field_description": "
Retour de la cliente me confirmant qu'Orange a bien édité un chèque au client d'un montant de 1568.26€ HT.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "08\/08\/2022 15:02",
"field_description_auteur": "DENIER Justine"
}
},
"73774": {
"id": "73774",
"fields": {
"field_description": "Une notification a été envoyée à CORSON Bénédicte (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "08\/08\/2022 15:09",
"field_description_auteur": "DENIER Justine"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "CADR'AVEN"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": "
ORANGE : FACTURATION A TORT DEPUIS LE 5 OCTOBRE<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "08\/08\/2022 15:02:52"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Orange"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "Réclamations"
},
"field_com_internes": {
"name": "Commentaires internes",
"type": "field_collection",
"value": {
"189174": {
"id": "189174",
"fields": {
"field_ci_commentaire": "Manque des factures pour la récla (nov, déc, janv) , voir avec Iwan s'il les a toutes\r\n"
}
}
}
},
"questions_reponses": {
"97325": {
"nid": 97325,
"type": "question_reponse",
"title": "Question Réponse - Tache - CADR'AVEN - 28\/02\/2022 - 05\/05\/2022 - 10:03",
"author_uid": 6714,
"created": "2022-05-05 10:03:39",
"changed": "2022-06-03 11:21:42",
"field_entite_liee": {
"name": "Entité liée",
"type": "entityreference",
"value": "Tache - CADR'AVEN - 01\/03\/2022"
},
"field_qr_contact": {
"name": "Type de contact",
"type": "list_text",
"value": "client"
},
"field_modele_de_demande": {
"name": "Modèle de demande",
"type": "entityreference",
"value": "Q\/R - Tâches - Alerte problème ID\/MDP Extranet Coriolis Telecom"
},
"field_qr_dernier_mail": {
"name": "Dernier mail (question)",
"type": "datetime",
"value": "2022-06-02 00:50:21"
},
"field_qr_etat": {
"name": "Etat",
"type": "workflow"
},
"field_demandeur": {
"name": "Demandeur",
"type": "entityreference",
"value": ""
},
"field_contact": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "CADR'AVEN"
},
"field_qr_horodatage_txt": {
"name": "Horodatage",
"type": "text",
"value": "2022-06-03 11:21:37"
},
"field_delai_relance": {
"name": "Délai de relance (mail)",
"type": "number_integer",
"value": "3"
},
"field_qr_compteur_relance": {
"name": "Compteur de relance",
"type": "number_integer",
"value": "8"
},
"field_qr_echange": {
"name": "Echange",
"type": "list_boolean",
"value": "1"
}
}
}
},
"97313": {
"nid": 97313,
"type": "tache",
"title": "Tache - NOVELLO - 04\/05\/2022",
"author_uid": 6778,
"created": "2022-05-04 17:10:25",
"changed": "2024-12-09 22:07:01",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Réclamations"
},
"field_tache_fichiers": {
"name": "Fichiers",
"type": "file"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2022-07-25 00:00:00"
},
"field_tache_reclam_montant_ht": {
"name": "Montant HT attendu (Réclamation)",
"type": "number_integer",
"value": "130"
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2022-05-04 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"56913": {
"id": "56913",
"fields": {
"field_description": "
Ligne : Bouygues, Mobile, GENEVIEVE, 0612013358
\r\nLigne : Bouygues, Mobile, KOKSAL, 0615225944
\r\nLigne : Bouygues, Mobile, LE GOFF, 0619910282
\r\nLigne : Bouygues, Mobile, BASS, 0635394499
\r\nLigne : Bouygues, Mobile, GUIANVARC'H, 0620620368
\r\nLigne : Bouygues, Mobile, TRACTEUR, 0612012925
\r\nLigne : Bouygues, Mobile, HAMROUNI, 0612012927
\r\nLigne : Bouygues, Mobile, LANSONNEUR, 0612013523
\r\nLigne : Bouygues, Mobile, ALLAIN GUILLAUME, 0620330540
\r\nLigne : Bouygues, Mobile, ABIVEN, 0625097852<\/p>\r\n\r\n
<\/p>\r\n\r\n
Lignes Neo 24\/7 Eco (13€) passer en ligne Neo+ (16€) avec un prorata du 25\/02 au 26\/02 de 1,26€\/ligne.<\/p>\r\n\r\n
Il y a donc une réclamation de 4.26€ de réclamation par ligne<\/p>\r\n\r\n
Total = 42.60€<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/05\/2022 17:05",
"field_description_auteur": "Ewen Parayre"
}
},
"58495": {
"id": "58495",
"fields": {
"field_description": "Passage à l'état \"En cours\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "13\/05\/2022 10:05",
"field_description_auteur": "DENIER Justine"
}
},
"58496": {
"id": "58496",
"fields": {
"field_description": "
Mail envoyé au client avec courrier de réclamation transmis pour envoyer à bouygues, à faire signer et tamponner du cachet de l'entreprise. Demande de transmettre N° de suivi du recommandé.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/05\/2022 09:32",
"field_description_auteur": "DENIER Justine"
}
},
"58772": {
"id": "58772",
"fields": {
"field_description": "
Retour de Mme Pellicant me disant que Mr Person n'a pas signé le courrier que je leur ai transmis par mail car souhaite que nous fassions les démarches.<\/p>\r\n\r\n
Rappel le client pour lui informer que de notre côté j'ai fait le nécessaire en rédigeant le courrier qu'il suffit de le signé et tamponner avec le nom de l'entreprise pour que la demande soit prise en charge rapidement sinon l'opérateur continuera de mal facturé. La réclamation est au nom de la société et dans aucuns cas nous avons à signer et l'envoyer de leur part.
\r\nMme Pellican va faire le retour à Mr Person.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "17\/05\/2022 09:51",
"field_description_auteur": "DENIER Justine"
}
},
"59613": {
"id": "59613",
"fields": {
"field_description": "
Retour de Mme PELLICANT qui a transmis le courier signé + N° de recommandé<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "23\/05\/2022 17:40",
"field_description_auteur": "DENIER Justine"
}
},
"63924": {
"id": "63924",
"fields": {
"field_description": "
Retour de Bouygues au client, informant qu'un avoir de 132.90€ HT déductible de leur facture sera présent sur la facture du 27 juin, ainsi que les modifications de forfaits tels qu'ils étaient avant ces erreurs de facturations. A vérifier sur facture de juin.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/06\/2022 14:42",
"field_description_auteur": "DENIER Justine"
}
},
"66356": {
"id": "66356",
"fields": {
"field_description": "
Avoir de 132.90€ HT bien émis sur facture de juin.
\r\nLigne 0612012476 toujours faccturée en Néo DATA a lieu d'un 24\/7.
\r\nRecontacter Bouygues afin de relancer une réclamation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "18\/07\/2022 09:22",
"field_description_auteur": "DENIER Justine"
}
},
"69525": {
"id": "69525",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "27\/07\/2022 15:32",
"field_description_auteur": "DENIER Justine"
}
},
"69526": {
"id": "69526",
"fields": {
"field_description": "
Bouygues facture en votre faveur des forfaits supérieur. Je clôture donc cette tâche.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/07\/2022 15:30",
"field_description_auteur": "DENIER Justine"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "NOVELLO"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": "
Passage de Neo 24\/7 en Neo+<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "27\/07\/2022 15:30:48"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Bouygues"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_entites_liees_fc": {
"name": "Entités liées",
"type": "field_collection"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "Réclamations"
},
"field_com_internes": {
"name": "Commentaires internes",
"type": "field_collection",
"value": {
"189199": {
"id": "189199",
"fields": {
"field_ci_commentaire": "reprendre dossier idea \r\n"
}
}
}
}
},
"100299": {
"nid": 100299,
"type": "tache",
"title": "Tache - PONTHIERRY AUTOMOBILES - 24\/05\/2022",
"author_uid": 6714,
"created": "2022-05-23 14:05:58",
"changed": "2024-08-23 10:12:20",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Réclamations"
},
"field_tache_fichiers": {
"name": "Fichiers",
"type": "file"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2024-09-05 00:00:00"
},
"field_tache_reclam_montant_ht": {
"name": "Montant HT attendu (Réclamation)",
"type": "number_integer",
"value": "20"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2022-05-24 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"59517": {
"id": "59517",
"fields": {
"field_description": "
<\/p>\r\n\r\n
0757093087 : Business Data ajustable facturée a 3.54€ HT au mois de mai 2021. puis 2.48€ HT de juin 2021 à mars 2022. Vérifier avec Coriolis un bon de commande signé pour cette ligne
\r\n0748103884 : Business Data Ajustable Back up 4G + Option Ip fixe facturé à 3€ hors cencée être comprise dans le prix de l'abonnement à 2.72€ abonemment facturée à 2.75€ de novembre 2021 à mars 2022. 15€ HT au total pour l'option facturée.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "23\/05\/2022 12:36",
"field_description_auteur": "DENIER Justine"
}
},
"59640": {
"id": "59640",
"fields": {
"field_description": "Passage à l'état \"En cours\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "24\/05\/2022 10:10",
"field_description_auteur": "DENIER Justine"
}
},
"59641": {
"id": "59641",
"fields": {
"field_description": "
Mail envoyé à l'ADV pour avoir confirmation que ces 2 lignes ont bien été demandées, afin de procéder à la réclamation par la suite.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/05\/2022 10:05",
"field_description_auteur": "DENIER Justine"
}
},
"60124": {
"id": "60124",
"fields": {
"field_description": "
Retour de Coriolis : Ligne 0757093087 bien demandé dans le contrat joint dans le mail. Mais pas d'information concernant l'autre ligne Back Up : 0748103884 Refaire le point auprès de Coriolis.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/05\/2022 17:27",
"field_description_auteur": "DENIER Justine"
}
},
"60404": {
"id": "60404",
"fields": {
"field_description": "
Mail envoyé à Coriolis pour arrêter la facturation de la ligne 0748103884 et régulariser les coûts engendrés par cette facturation a tort.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/05\/2022 14:06",
"field_description_auteur": "DENIER Justine"
}
},
"61578": {
"id": "61578",
"fields": {
"field_description": "
Relance par mail Coriolis afin qu'ils résilient la ligne en doublon facturée depuis novembre 2021<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "08\/06\/2022 17:43",
"field_description_auteur": "DENIER Justine"
}
},
"62362": {
"id": "62362",
"fields": {
"field_description": "
Mail renvoyé à coriolis pour demander de résilier le doublon la ligne suivante : 0757093087 et émettre un avoir de 21.76 correspondant à la période d'octobre 2021 à mai 2022.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "14\/06\/2022 17:44",
"field_description_auteur": "DENIER Justine"
}
},
"63441": {
"id": "63441",
"fields": {
"field_description": "
0757093087 : Cette ligne ne consomme plus depuis 14 octobre à 9h22. Elle est active voir avec le client si la carte n'a pas été perdu. Cette ligne a été créer en mai 2021. N° carte SIM 010000890835.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "22\/06\/2022 15:38",
"field_description_auteur": "DENIER Justine"
}
},
"64032": {
"id": "64032",
"fields": {
"field_description": "
Mail de réclamation renvoyer à coriolis.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "28\/06\/2022 11:11",
"field_description_auteur": "DENIER Justine"
}
},
"66179": {
"id": "66179",
"fields": {
"field_description": "
Appel au service client Coriolis, il ont beaucoup de retard dans le traitement des réclamations, je les elancerais de nouveau en cumulants les mois ajoutés.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/07\/2022 12:21",
"field_description_auteur": "DENIER Justine"
}
},
"72138": {
"id": "72138",
"fields": {
"field_description": "
Retour de Coriolis la ligne 0757093087<\/u> aurait été activée au déploiement IP.
\r\nContrat d'ouverture de ligne joint au mail.
\r\nJe refais le point avec Julie à son retour.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/08\/2022 15:24",
"field_description_auteur": "DENIER Justine"
}
},
"76220": {
"id": "76220",
"fields": {
"field_description": "
Mail envoyé au responsable Coriolis, car pas d'avancé côté service client.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "01\/09\/2022 12:09",
"field_description_auteur": "DENIER Justine"
}
},
"76512": {
"id": "76512",
"fields": {
"field_description": "
Retour Cyril Fleury, Fait le nécessaire avec l'adv vpe.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/09\/2022 08:57",
"field_description_auteur": "DENIER Justine"
}
},
"78978": {
"id": "78978",
"fields": {
"field_description": "
Vérifier sur facture de septembre si avoir émis suite à réclamation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "21\/09\/2022 11:38",
"field_description_auteur": "DENIER Justine"
}
},
"83126": {
"id": "83126",
"fields": {
"field_description": "
LIgne en doublon plus facturée sur facture de septembre mais toujours pas d'avoir émis. Relance coriolis.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "21\/10\/2022 17:23",
"field_description_auteur": "DENIER Justine"
}
},
"84446": {
"id": "84446",
"fields": {
"field_description": "
Relance Cyril Fleury pour l'édition d'un avoir pour la période d'octobre 2021 à Août 2022.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/11\/2022 11:43",
"field_description_auteur": "DENIER Justine"
}
},
"84463": {
"id": "84463",
"fields": {
"field_description": "
Retour de Cyril Fleury, je fais la demande au service client pour réclmation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/11\/2022 14:07",
"field_description_auteur": "DENIER Justine"
}
},
"86437": {
"id": "86437",
"fields": {
"field_description": "
Avoir de 29.76€ HT bien présent sur facture de novembre.
\r\nBien vérifier lors de ce contrôle que Coriolis ai modifié la facturation, et que l'ip fixe ne soit plus facturée.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "18\/11\/2022 10:23",
"field_description_auteur": "DENIER Justine",
"field_temps_passe": "5"
}
},
"89611": {
"id": "89611",
"fields": {
"field_description": "
IP fixe toujorus facturée sur la fature de novembre - vérifier que la régularisation ne soit pa sà partir de celle de décembre avant de refaire réclamation au beosin.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/12\/2022 12:30",
"field_description_auteur": "DENIER Justine",
"field_temps_passe": "5"
}
},
"95510": {
"id": "95510",
"fields": {
"field_description": "
IP toujours facturée - relancer une réclamation auprès de CORIOLIS.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "19\/01\/2023 13:30",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"105268": {
"id": "105268",
"fields": {
"field_description": "
Appel à CORIOLIS pour relance - ils n'ont pas de trace des dernières relances, il faut donc refaire un nouveau mail de réclamation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/03\/2023 11:57",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"105281": {
"id": "105281",
"fields": {
"field_description": "
Je relance donc CORIOLIS par mail comme demandé.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/03\/2023 12:44",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"106503": {
"id": "106503",
"fields": {
"field_description": "
CORIOLIS me répond que l'ip fixe n'est pas prévu en remise or c'est bien le cas donc je relance avec copie du BDC.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/03\/2023 11:44",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"107887": {
"id": "107887",
"fields": {
"field_description": "
Edyta de CORIOLIS me répond qu'il faut que je fasse la remontée au commercial, je fais donc suivre la réclamation à Alexandre CONTI.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "22\/03\/2023 12:21",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"107915": {
"id": "107915",
"fields": {
"field_description": "
Appel d'Alexandre CONTI - il m'indique relancer en interne pour régularisation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "22\/03\/2023 14:27",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"109704": {
"id": "109704",
"fields": {
"field_description": "
Corinne ROUSSEAU chez Coriolis a pris en charge la demande. Je lui retourne les éléments nécessaires au traitement de la réclamation par mail ce jour. Faire suivi<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/04\/2023 10:12",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"112466": {
"id": "112466",
"fields": {
"field_description": "
Relance Alexandre CONTI de Coriolis par mai ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "25\/04\/2023 15:58",
"field_description_auteur": "Iwan BALBOT"
}
},
"115826": {
"id": "115826",
"fields": {
"field_description": "
Je relance Coriolis ce jour (copie A CONTI)<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "19\/05\/2023 15:50",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"117486": {
"id": "117486",
"fields": {
"field_description": "
Je relance Coriolis ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/05\/2023 16:44",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"119524": {
"id": "119524",
"fields": {
"field_description": "
Nouvelle relance suite à ma relance du 6 juin<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "14\/06\/2023 12:37",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"121134": {
"id": "121134",
"fields": {
"field_description": "
Je relance via Nathalie MUDJEREDIAN de Coriolis qui demande à nouveau des précision.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/06\/2023 10:19",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"123380": {
"id": "123380",
"fields": {
"field_description": "
Relance le 05\/07.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "10\/07\/2023 17:26",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"125915": {
"id": "125915",
"fields": {
"field_description": "
Je relance à nouveau Coriolis ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "11\/08\/2023 15:13",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"127546": {
"id": "127546",
"fields": {
"field_description": "
Nouvelle relance à Coriolis ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "29\/08\/2023 15:18",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"129540": {
"id": "129540",
"fields": {
"field_description": "
Alexandre CONTI indique faire le necessaire pour déroger le tarif. Vérifier que tout est Ok avec émission d'avoir sur les prochaines factures. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/09\/2023 11:47",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"132907": {
"id": "132907",
"fields": {
"field_description": "
Je relance Alexandre CONTI ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/10\/2023 12:22",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"134289": {
"id": "134289",
"fields": {
"field_description": "
Je relance Alexandre CONTI ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/10\/2023 17:33",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"138502": {
"id": "138502",
"fields": {
"field_description": "
Relance faite auprès de Coriolis mardi 14\/11. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "17\/11\/2023 12:22",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"139878": {
"id": "139878",
"fields": {
"field_description": "
Alexandre me fait parvenir un nouveau DAC. Je lui indique qu'il s'agit d'un document interne à Coriolis à compléter par l'ADV. Attente de retour d'Alexandre.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/11\/2023 09:11",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"140843": {
"id": "140843",
"fields": {
"field_description": "
CT avec Cristina de l'Adv. Elle me demande à nouveau d'indiquer de conserver la ligne et de demander la révision du DAC. Je fais à nouveau la demande conformément à ce qu'elle demande. Je mets Olivier GUIRAUD en copie, Alexandre partant ce soir. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "30\/11\/2023 15:46",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "10"
}
},
"145621": {
"id": "145621",
"fields": {
"field_description": "
Coriolis me confirme la modification du DAC. Je demande donc l'édition d'un avoir de (5,75 - 2.72) X 25 = 75,75 € HT correspondants à l'erreur de facturation depuis l'activation du backup. Suivre émission de l'avoir<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "22\/12\/2023 15:30",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"149894": {
"id": "149894",
"fields": {
"field_description": "
Je relance Coriolis ce jour pour l'édition de l'avoir. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "16\/01\/2024 09:52",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"151031": {
"id": "151031",
"fields": {
"field_description": "
Attente édition de l'avoir<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/01\/2024 10:29",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"153274": {
"id": "153274",
"fields": {
"field_description": "
CT avec Amira qui relance le service client pour régularisation<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "08\/02\/2024 15:43",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "15"
}
},
"156152": {
"id": "156152",
"fields": {
"field_description": "
Corinne de Coriolis est en cours de recalcul des avoir sur IP. Confirmer édition de l'avoir. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/02\/2024 16:18",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"159359": {
"id": "159359",
"fields": {
"field_description": "
Je relance la demande ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "20\/03\/2024 15:50",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"160142": {
"id": "160142",
"fields": {
"field_description": "
Je relance la RQ001010043852 ce jour pour édition de l'avoir<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "26\/03\/2024 15:44",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"162725": {
"id": "162725",
"fields": {
"field_description": "
Relance ce jour via Anton, le responsable Grand Ouest<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "15\/04\/2024 14:31",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"164575": {
"id": "164575",
"fields": {
"field_description": "
Je relance Anton de Coriolis ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "26\/04\/2024 14:47",
"field_description_auteur": "Iwan BALBOT"
}
},
"164614": {
"id": "164614",
"fields": {
"field_description": "
Coriolis confirme l'édition d'un avoir de 72 € HT suite réclamation pour erreur de facturation de l'adresse IP du Backup. Confirmer l'édition de l'avoir effective. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "26\/04\/2024 16:33",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"166332": {
"id": "166332",
"fields": {
"field_description": "
Nouvelle relance à Anton ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "16\/05\/2024 11:02",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"167466": {
"id": "167466",
"fields": {
"field_description": "Attente de retour d'Anton HUIS de Coriolis",
"field_description_type": "Manuelle",
"field_description_horodatage": "23\/05\/2024 14:15",
"field_description_auteur": "Iwan BALBOT"
}
},
"169354": {
"id": "169354",
"fields": {
"field_description": "
Faire mail individuel au CRC Coriolis en mettant Anton en copie.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/06\/2024 15:55",
"field_description_auteur": "Iwan BALBOT"
}
},
"169887": {
"id": "169887",
"fields": {
"field_description": "
Je relance Coriolis sur l'émission de l'avoir avec Anton en copie comme convenu. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "10\/06\/2024 14:36",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"172834": {
"id": "172834",
"fields": {
"field_description": "
Coriolis m'indique que l'IP n'est plus facturée. Je leur demande de me confirmer l'édition de l'avoir de 72 € HT. Demande RQ001010462552<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "01\/07\/2024 09:33",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"175890": {
"id": "175890",
"fields": {
"field_description": "
Je relance la demande ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "22\/07\/2024 12:34",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"177317": {
"id": "177317",
"fields": {
"field_description": "
Je relance à nouveau Coriolis ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/07\/2024 15:35",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"178778": {
"id": "178778",
"fields": {
"field_description": "
Corinne ROUSSEAU de Coriolis demande à nouveau le détail des calculs que je lui fais suivre ce jour.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "21\/08\/2024 12:31",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"178881": {
"id": "178881",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "23\/08\/2024 10:12",
"field_description_auteur": "Iwan BALBOT"
}
},
"178882": {
"id": "178882",
"fields": {
"field_description": "
Coriolis me transmet l'avoir de 72 € HT ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "23\/08\/2024 10:12",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"178883": {
"id": "178883",
"fields": {
"field_description": "Une notification a été envoyée à FINETTE ARNAUD (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "23\/08\/2024 10:12",
"field_description_auteur": "Iwan BALBOT"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "PONTHIERRY AUTOMOBILES"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": "
FACTURATION A TORT DE L'ADRESSE IP FIXE DU BACKUP<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "23\/08\/2024 10:12:10"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Coriolis mobile"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "0"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "Réclamations"
}
},
"100579": {
"nid": 100579,
"type": "tache",
"title": "Tache - SCM CADOM - Cabinet de Dermatologie - 20\/06\/2022",
"author_uid": 27,
"created": "2022-05-25 11:14:04",
"changed": "2024-03-01 15:50:30",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Réclamations"
},
"field_tache_fichiers": {
"name": "Fichiers",
"type": "file"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2024-02-29 00:00:00"
},
"field_tache_reclam_montant_ht": {
"name": "Montant HT attendu (Réclamation)",
"type": "number_integer",
"value": "619"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2022-06-20 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"59819": {
"id": "59819",
"fields": {
"field_description": "
Ligne : Coriolis mobile, Mobile, Back Up 4G, 0757095845<\/p>\r\n\r\n
Sur le mois d'août 2021:<\/p>\r\n\r\n
\r\n\t- Facturation à tort de l'option IP Fixe (3€HT), celle ci devait être remisée à 100%<\/li>\r\n\t
- Facturation à tort d'un palier d'ajustement data 100Mo (5€HT) alors que back up pas utlisé<\/li>\r\n\t
- Soit 8€HT à réclamer<\/li>\r\n<\/ul>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "25\/05\/2022 11:12",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"60004": {
"id": "60004",
"fields": {
"field_description": "
réclamtion au total de 72€ HT d'août 2021 à avril 2022.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/05\/2022 10:31",
"field_description_auteur": "DENIER Justine"
}
},
"60060": {
"id": "60060",
"fields": {
"field_description": "
Mail envoyé à Coriolis pour réclamation. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/05\/2022 12:28",
"field_description_auteur": "DENIER Justine"
}
},
"60061": {
"id": "60061",
"fields": {
"field_description": "
Passage à l'état \"En cours\"<\/p>\r\n",
"field_description_type": "Changement d'état",
"field_description_horodatage": "27\/05\/2022 12:36",
"field_description_auteur": "DENIER Justine"
}
},
"60071": {
"id": "60071",
"fields": {
"field_description": "
N° référence : RQ001006583072<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/05\/2022 14:24",
"field_description_auteur": "DENIER Justine"
}
},
"61039": {
"id": "61039",
"fields": {
"field_description": "
Retour de Coriolis, Mail renvoyé par la suite car l'opérateur n'a pas pris en compte correctement la demande de réclamation. Suite à la consommation De la Back up 4G qui semble qui provient du routeur et non de l'utilisation du client.
\r\nMail transféré à Cyril Fleury également.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/06\/2022 16:39",
"field_description_auteur": "DENIER Justine"
}
},
"61136": {
"id": "61136",
"fields": {
"field_description": "
N° réfécrence de suivi : RQ001006583072<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "07\/06\/2022 09:07",
"field_description_auteur": "DENIER Justine"
}
},
"62248": {
"id": "62248",
"fields": {
"field_description": "
Je relance ce jour Cyril Fleury pour la facturation de la Back up 4G<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "14\/06\/2022 14:05",
"field_description_auteur": "DENIER Justine"
}
},
"62851": {
"id": "62851",
"fields": {
"field_description": "
Retour de Cyril qui va transmettre à Maamadou Bah.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "17\/06\/2022 14:25",
"field_description_auteur": "DENIER Justine"
}
},
"63728": {
"id": "63728",
"fields": {
"field_description": "
Relance Cyril Fleury par mail ce jour, car pas de retour.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/06\/2022 11:39",
"field_description_auteur": "DENIER Justine"
}
},
"63967": {
"id": "63967",
"fields": {
"field_description": "
Vu avec Cyril Fleury, la configuration a été faite de leur côté je lui ai donc envoyé les dépassements d'abonnements depuis le mois d'août 2021 + les facturation de l'iP fixe chaque mois.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/06\/2022 16:32",
"field_description_auteur": "DENIER Justine"
}
},
"63999": {
"id": "63999",
"fields": {
"field_description": "
Retour de Cyril Fleury, un avoir a bien être émis suite aux erreurs de facturation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/06\/2022 17:37",
"field_description_auteur": "DENIER Justine"
}
},
"64028": {
"id": "64028",
"fields": {
"field_description": "
CT avec Cyril FLEURY de Coriolis, il me reconfirme à l'oral que les avoirs vont être émis et que le service technique a refait des changements sur le routeur concernant le ping mais que pour eux il y a tout de même eu des soucis sur le lien ce qui aurait déclanché le back up.<\/p>\r\n\r\n
A surveiller donc de notre côté sur les factures à compter de julllet qu'il n'y ait plus de palier de facturé + attente de l'édition de l'avoir.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "28\/06\/2022 10:31",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"71667": {
"id": "71667",
"fields": {
"field_description": "
Avoir pas encore présent sur facture de juin, vérifier sur facture de juillet.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "02\/08\/2022 09:21",
"field_description_auteur": "DENIER Justine"
}
},
"76211": {
"id": "76211",
"fields": {
"field_description": "
Auncun avoir présent sur facture de juillet, mail envoyé à Cyril fleury, rebondissant sur l'échange qui avait été conclu pour le remboursement de ce palier.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "01\/09\/2022 11:54",
"field_description_auteur": "DENIER Justine"
}
},
"82700": {
"id": "82700",
"fields": {
"field_description": "
Mail renvoyé à Cyril Fleury pour connaître l'avancement de cette demande, indiquant qu'aucun avoir est édité depuis et que ce palier continu à être facturé à tort au client ainsi que l'IP fixe<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "19\/10\/2022 14:32",
"field_description_auteur": "DENIER Justine"
}
},
"82715": {
"id": "82715",
"fields": {
"field_description": "
Retour de Cyril Fleury demandant de réouvrir un ticket;
\r\nJe rlance le service clientmobile comme indiqué en reprenant les échanges de départ + réclamation en date d'août 2021.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "19\/10\/2022 15:16",
"field_description_auteur": "DENIER Justine"
}
},
"83989": {
"id": "83989",
"fields": {
"field_description": "
RQ001007527887
\r\nRelance Coriolis ce jour.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "28\/10\/2022 11:14",
"field_description_auteur": "DENIER Justine"
}
},
"86287": {
"id": "86287",
"fields": {
"field_description": "
Retour de Coriolis, indiquant qu'aucun avoir ne sera émis. >Faire le point avec le service controle gestion pour qu'ls valident l'accord cadre.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "17\/11\/2022 12:38",
"field_description_auteur": "DENIER Justine",
"field_temps_passe": "5"
}
},
"87764": {
"id": "87764",
"fields": {
"field_description": "
Relance service client pour demander de traiter cette demande en interne concernant dans un 1er temps les problèmes de facturations sur la back up.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "28\/11\/2022 11:16",
"field_description_auteur": "DENIER Justine",
"field_temps_passe": "5"
}
},
"89899": {
"id": "89899",
"fields": {
"field_description": "
Je relance Coriolis ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "15\/12\/2022 10:45",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"89977": {
"id": "89977",
"fields": {
"field_description": "
CT entre Julie et Denis DIAZ. Julie réexplique la problèmatique. Denis traite en direct avec l'Adv partenaire. Attente retour de sa part<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "15\/12\/2022 15:08",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"91830": {
"id": "91830",
"fields": {
"field_description": "
Relance le service client et Thomas BAGOT ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/01\/2023 09:41",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "10"
}
},
"93827": {
"id": "93827",
"fields": {
"field_description": "
Relance Coriolis ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "12\/01\/2023 17:25",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"95313": {
"id": "95313",
"fields": {
"field_description": "
Le service client demande l'accord d'Alexandre Conti que je relance ce jour. Attente de confirmation. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "18\/01\/2023 09:26",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"106351": {
"id": "106351",
"fields": {
"field_description": "
Je relance via Thoma BAGOT ce jour en précisant bien à nouveau que l'IP fixe est toujours facturée comme le premier palier 1Go. Attente de retour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "10\/03\/2023 17:28",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"106465": {
"id": "106465",
"fields": {
"field_description": "
Thomas BAGOT remonte bien l'erreur de facturation de la SIM data. Il demande à ce que le forfait soit mis aux bonnes conditions tarifaires (Backup 4G) et demande également à ce que la configuration soit revue pour éviter le trafic sur le premier palier tous les mois. Modification ne pouvant être effective techniquement qu'au 1er avril. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/03\/2023 11:22",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"108280": {
"id": "108280",
"fields": {
"field_description": "
A vérifier une fois les factures du 31\/03 édités qu'un avoir est bien émis et que le réglage est ok.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/03\/2023 11:57",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"109718": {
"id": "109718",
"fields": {
"field_description": "
Avoir nok. Je relance par le biais de Corinne ROUSSEAU qui a pris les problèmatique de facturation des IP fixes en charge. Faire suiv. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/04\/2023 10:24",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"112468": {
"id": "112468",
"fields": {
"field_description": "
Relance Alexandre CONTI de Coriolis par mai ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "25\/04\/2023 15:58",
"field_description_auteur": "Iwan BALBOT"
}
},
"113345": {
"id": "113345",
"fields": {
"field_description": "
Je relance Alexandre ce jour car pas d'avoir édité et IP fixe toujours facturé. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "02\/05\/2023 16:44",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"115818": {
"id": "115818",
"fields": {
"field_description": "
Je relance Coriolis ce jour (copie A CONTI)<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "19\/05\/2023 15:43",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"117483": {
"id": "117483",
"fields": {
"field_description": "
Je relance Coriolis ce jour (A CONTI)<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/05\/2023 16:39",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"119522": {
"id": "119522",
"fields": {
"field_description": "
Nouvelle relance suite à ma relance du 6 juin. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "14\/06\/2023 12:35",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"121133": {
"id": "121133",
"fields": {
"field_description": "
Je relance via Nathalie MUDJEREDIAN de Coriolis qui demande à nouveau des précision.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/06\/2023 10:17",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"122585": {
"id": "122585",
"fields": {
"field_description": "
Relance ce jour a Coriolis. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "06\/07\/2023 14:36",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"125913": {
"id": "125913",
"fields": {
"field_description": "
Je relance à nouveau Coriolis ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "11\/08\/2023 15:10",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"127543": {
"id": "127543",
"fields": {
"field_description": "
Nouvelle relance à Coriolis ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "29\/08\/2023 15:17",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"129538": {
"id": "129538",
"fields": {
"field_description": "
Alexandre CONTI indique faire le necessaire pour déroger le tarif. Vérifier que tout est Ok avec émission d'avoir sur les prochaines factures d'octobre. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/09\/2023 11:45",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"132908": {
"id": "132908",
"fields": {
"field_description": "
Je relance Alexandre CONTI ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/10\/2023 12:23",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"134287": {
"id": "134287",
"fields": {
"field_description": "
Je relance Alexandre à nouveau. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/10\/2023 17:31",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"137999": {
"id": "137999",
"fields": {
"field_description": "
Je relance à nouveau Coriolis et Alexandre CONTI<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "14\/11\/2023 16:11",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"139882": {
"id": "139882",
"fields": {
"field_description": "
Alexandre me fait parvenir un nouveau DAC. Je lui indique qu'il s'agit d'un document interne à Coriolis à compléter par l'ADV. Attente de retour d'Alexandre.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/11\/2023 09:13",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"140711": {
"id": "140711",
"fields": {
"field_description": "
Je relance Coriolis à nouveau avec Olivier GUIRAUD en copie. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "30\/11\/2023 09:45",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"140844": {
"id": "140844",
"fields": {
"field_description": "
CT avec Cristina de l'Adv. Elle me demande à nouveau d'indiquer de conserver la ligne et de demander la révision du DAC. Je fais à nouveau la demande conformément à ce qu'elle demande. Je mets Olivier GUIRAUD en copie, Alexandre partant ce soir. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "30\/11\/2023 15:47",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"145623": {
"id": "145623",
"fields": {
"field_description": "
L'ADV me confirme la modification du DAC. Je reitère donc ma demande d'avoir de : (5,72 - 2,72) X 27 mois = 81 € HT. Faire suivi sur facture.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "22\/12\/2023 15:36",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"147390": {
"id": "147390",
"fields": {
"field_description": "
L'avoir n'est toujours pas émis ce jour.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/01\/2024 11:26",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"149895": {
"id": "149895",
"fields": {
"field_description": "
Je relance Coriolis ce jour au sujet de l'édition de l'avoir. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "16\/01\/2024 09:55",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"151029": {
"id": "151029",
"fields": {
"field_description": "
Avoir toujours pas édité. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/01\/2024 10:23",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"153278": {
"id": "153278",
"fields": {
"field_description": "
CT avec Amira qui relance le service client pour régularisation<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "08\/02\/2024 15:48",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"156106": {
"id": "156106",
"fields": {
"field_description": "
Retour de Corinne qui me confirme l'édition d'un avoir de 81 € HT. Vérifier l'édition. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/02\/2024 11:36",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"156842": {
"id": "156842",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "01\/03\/2024 15:50",
"field_description_auteur": "Iwan BALBOT"
}
},
"156843": {
"id": "156843",
"fields": {
"field_description": "
Avoir émis OK. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "01\/03\/2024 15:48",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"156844": {
"id": "156844",
"fields": {
"field_description": "Une notification a été envoyée à MME DUPRE Dominique (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "01\/03\/2024 15:50",
"field_description_auteur": "Iwan BALBOT"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "SCM CADOM - Cabinet de Dermatologie"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": "
FACTURATION A TORT IP FIXE DU BACK UP<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "01\/03\/2024 15:48:47"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Coriolis mobile"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_entites_liees_fc": {
"name": "Entités liées",
"type": "field_collection"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "1"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "Réclamations"
}
},
"102730": {
"nid": 102730,
"type": "tache",
"title": "Tache - SAS SKOLIADUR - 20\/06\/2022",
"author_uid": 6714,
"created": "2022-06-20 16:56:54",
"changed": "2024-08-28 16:33:10",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Réclamations"
},
"field_tache_fichiers": {
"name": "Fichiers",
"type": "file"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2024-07-19 00:00:00"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2022-06-20 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"63090": {
"id": "63090",
"fields": {
"field_description": "
Ligne : Coriolis fixe, Fixe, (0222900055), 184121
\r\n5 SDA facturées au lieu de 1. Depuis janvier 2022.
\r\nAppelé Coriolis avant résiliation, demander la liste des SDA en question et qui a fait la demande et quand celle-ci a été demandé.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "20\/06\/2022 16:26",
"field_description_auteur": "DENIER Justine"
}
},
"63590": {
"id": "63590",
"fields": {
"field_description": "Passage à l'état \"En cours\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "23\/06\/2022 17:01",
"field_description_auteur": "DENIER Justine"
}
},
"63591": {
"id": "63591",
"fields": {
"field_description": "
Appel Coriolis ce jour. Vérifictaion de la liste des SDA sur TRunk SIP : Demande de m'envoyer celle-ci par mail pour vérification avant résiliation. Le service technique Trunk Sip doit me recontacter. Sinon les rappeler au 0174251416<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "23\/06\/2022 16:45",
"field_description_auteur": "DENIER Justine"
}
},
"64900": {
"id": "64900",
"fields": {
"field_description": "
Mail envoyé ce jour à Coriolis car pas de retour de leur part.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/07\/2022 16:30",
"field_description_auteur": "DENIER Justine"
}
},
"65003": {
"id": "65003",
"fields": {
"field_description": "
Retour de la liste des SDA par Coriolis.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/07\/2022 14:00",
"field_description_auteur": "DENIER Justine"
}
},
"66441": {
"id": "66441",
"fields": {
"field_description": "
Demande au prestataire privé si les N° que Coriolis nous a transmis font bien partient de la liste des SDA paramétrer dans l'IPBX.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "18\/07\/2022 14:05",
"field_description_auteur": "DENIER Justine"
}
},
"77733": {
"id": "77733",
"fields": {
"field_description": "
Relance prestataire téléphonique ce jour pour afin qu'ils fournissent la liste des SDA <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/09\/2022 18:18",
"field_description_auteur": "DENIER Justine"
}
},
"80924": {
"id": "80924",
"fields": {
"field_description": "
Mail de réclamation envoyé ce jour à l'espace client fixe.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/10\/2022 14:46",
"field_description_auteur": "DENIER Justine"
}
},
"82697": {
"id": "82697",
"fields": {
"field_description": "
Relance prestataire privé pour avoir la liste des SDA paramétrer du côté WESTELECOM<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "19\/10\/2022 14:17",
"field_description_auteur": "DENIER Justine"
}
},
"86986": {
"id": "86986",
"fields": {
"field_description": "
Relance encore ce jour prestataire privée, avant de faire réclamation auprès de l'opérateur.
\r\nIl nous faut cette liste afin de s'assurer du bon nombre de SDA installés.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "22\/11\/2022 14:49",
"field_description_auteur": "DENIER Justine",
"field_temps_passe": "5"
}
},
"106912": {
"id": "106912",
"fields": {
"field_description": "
CT avec WESTELECOM - Fabrice - afin d'avoir confirmation du nombre de SDA intégrés à l'IPBX afin de faire la réclamation à CORIOLIS.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "14\/03\/2023 16:31",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"108267": {
"id": "108267",
"fields": {
"field_description": "
Pas eu de retour de Fabrice donc je le relance par mail.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/03\/2023 11:42",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"109799": {
"id": "109799",
"fields": {
"field_description": "
Je rlance Westélécom ce jour par mail à Gwénaëlle et Fabrice. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/04\/2023 12:34",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"109985": {
"id": "109985",
"fields": {
"field_description": "
CT avec Fabrice de WT qui m'indique faire le retour à Iwan en début d'après midi.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/04\/2023 12:06",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"110163": {
"id": "110163",
"fields": {
"field_description": "
Je relance Fabrice par mail ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "06\/04\/2023 12:21",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"112324": {
"id": "112324",
"fields": {
"field_description": "
Fabrice me confirme qu'il n'y a aucun SDA sur le Pabx. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "25\/04\/2023 09:15",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"112328": {
"id": "112328",
"fields": {
"field_description": "
Je relance la réclamation pour un avoir de 24 € HT (4X0,4X15) auprès de Coriolis. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "25\/04\/2023 09:40",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"112472": {
"id": "112472",
"fields": {
"field_description": "
Relance Alexandre CONTI de Coriolis par mai ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "25\/04\/2023 15:58",
"field_description_auteur": "Iwan BALBOT"
}
},
"115668": {
"id": "115668",
"fields": {
"field_description": "
Je relance Coriolis ce jour en actualisant le montant demandé soit 34 €.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "17\/05\/2023 15:50",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"117491": {
"id": "117491",
"fields": {
"field_description": "
Je relance Coriolis ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/05\/2023 16:53",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"117889": {
"id": "117889",
"fields": {
"field_description": "
Coriolis m'indique que les SDA ont été porté avec le NDI lors du changement d'opérateur. Je leur fais suivre le BdC ou il est question d'une création de NDI. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "02\/06\/2023 14:12",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"126028": {
"id": "126028",
"fields": {
"field_description": "
Relance mail à CORIOLIS avec la preuve du service déploiement à savoir le compte trunk sip livré au 06\/08\/2020 sur lequel il est bien stipulé seulement le NDI.<\/p>\r\n\r\n
J'indique à Céline de me contacter par téléphone au besoin pour régler une bonne fois pour toute cette réclamation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "16\/08\/2023 11:00",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"126033": {
"id": "126033",
"fields": {
"field_description": "
Appel de CORIOLIS - Céline - elle relance la responsable du siège à ce sujet et m'indique que c'est Alexandre du service trunk sip CORIOLIS qui avait reconfirmé le 22\/05 la liste des SDA rattaché au NDI 0222900055 au siège et donc que c'est avec lui qu'il faut voir pour démeler tout ça.<\/p>\r\n\r\n
Je contacte Alexandre par téléphone pour échanger sur le sujet. Alexandre me demande de lui faire suivre un récap par mail avec copie à Céline afin qu'il puisse refaire le point de son côté et résilier les SDA qui auraient été créé à tort.<\/p>\r\n\r\n
Je lui ai donc fait ce mail.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "16\/08\/2023 11:23",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "10"
}
},
"126231": {
"id": "126231",
"fields": {
"field_description": "
Mail hier d'Armelle de CORIOLIS à Mme JAMBOU et copie à Iwan.<\/p>\r\n\r\n
Sur celui ci CORIOLIS demande à Mme JAMBOU de confirmer qu'elle souhaite la résiliation des SDA rattachés au NDI.<\/p>\r\n\r\n
Je fais un Nième retour à CORIOLIS à ce sujet et leur indique une fois de plus de me contacter par téléphone au besoin.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "18\/08\/2023 09:31",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"126239": {
"id": "126239",
"fields": {
"field_description": "
Retour d'Armelle qui m'indique qu'elle a absolument besoin de l'écrit de la cliente lui confirmant qu'elle utilise seulement le NDI afin de résilier les SDA facturés à tort et émettre l'avoir.<\/p>\r\n\r\n
Je fais donc un mail dans ce sens à Mme JAMBOU avec copie à CORIOLIS.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "18\/08\/2023 09:57",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"126245": {
"id": "126245",
"fields": {
"field_description": "
Mail de Mme JAMBOU à CORIOLIS pour confirmer qu'elle n'a que l'usage du NDI 02 22 90 00 55.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "18\/08\/2023 10:19",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"127002": {
"id": "127002",
"fields": {
"field_description": "
Relance à CORIOLIS sur le traitement de la réclamation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/08\/2023 10:11",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"127008": {
"id": "127008",
"fields": {
"field_description": "
Retour de CORIOLIS qui m'indique attendre que la facture de septembre soit éditée afin de faire la régularisation + édition de l'avoir.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/08\/2023 10:38",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"133412": {
"id": "133412",
"fields": {
"field_description": "
Vérification faite, avoir toujours pas édité et l'erreur de facturation persiste ...<\/p>\r\n\r\n
Je relance donc CORIOLIS par mail sur le sujet.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "09\/10\/2023 10:13",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"133457": {
"id": "133457",
"fields": {
"field_description": "
Retour de CORIOLIS m'indiquant qu'ils vont attendre d'avoir la facture d'octobre et s'assurer que les SDA ne sont plus facturés avant d'éditier l'avoir en conséquence.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "09\/10\/2023 13:59",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"138566": {
"id": "138566",
"fields": {
"field_description": "
Les SDA sont toujours facturés en octobre. Je relance Coriolis ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "17\/11\/2023 15:24",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"140062": {
"id": "140062",
"fields": {
"field_description": "
Marion THUILLIER de Coriolis confirmait le 20\/11 que la demande était en cours de traitement. Vérifier édition de l'avoir avec la facturation de novembre; <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/11\/2023 16:52",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"144371": {
"id": "144371",
"fields": {
"field_description": "
Toujours pas d'avoir édité. Vérifier sur facturation de décembre. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "18\/12\/2023 12:25",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"153277": {
"id": "153277",
"fields": {
"field_description": "
CT avec Amira qui relance le service client pour régularisation<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "08\/02\/2024 15:47",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "10"
}
},
"158620": {
"id": "158620",
"fields": {
"field_description": "
Je relance Coriolis avec le détail sur 25 mois de facturation à tort pour 4 SDA :<\/p>\r\n\r\n
25 X 0,4 X 4 = 40 € HT<\/strong><\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "15\/03\/2024 16:23",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"159064": {
"id": "159064",
"fields": {
"field_description": "Coriolis confirme l'édition d'un avoir de 50 € HT. Vérifier édition.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "19\/03\/2024 15:00",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"162644": {
"id": "162644",
"fields": {
"field_description": "
Avoir émis. Vérifier résiliation des SDA sur prochaine facture. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "15\/04\/2024 11:05",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"164576": {
"id": "164576",
"fields": {
"field_description": "
Je relance Anton de Coriolis ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "26\/04\/2024 14:47",
"field_description_auteur": "Iwan BALBOT"
}
},
"166406": {
"id": "166406",
"fields": {
"field_description": "
Je relance Anton de Coriolis ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "16\/05\/2024 14:12",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"167654": {
"id": "167654",
"fields": {
"field_description": "Attente retour d'Anton HUIS",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/05\/2024 14:15",
"field_description_auteur": "Iwan BALBOT"
}
},
"168586": {
"id": "168586",
"fields": {
"field_description": "Attente retour Anton HUIS",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/05\/2024 15:37",
"field_description_auteur": "Iwan BALBOT"
}
},
"169356": {
"id": "169356",
"fields": {
"field_description": "
Faire mail individuel au CRC Coriolis en mettant Anton en copie.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/06\/2024 15:55",
"field_description_auteur": "Iwan BALBOT"
}
},
"169812": {
"id": "169812",
"fields": {
"field_description": "
Je relance le CRC pour avoir une copie de l'avoir de 50 € HT annoncé par Coriolis. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "10\/06\/2024 10:21",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"176730": {
"id": "176730",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "26\/07\/2024 16:09",
"field_description_auteur": "Iwan BALBOT"
}
},
"176731": {
"id": "176731",
"fields": {
"field_description": "
Avoir émis OK<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "26\/07\/2024 16:09",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"176732": {
"id": "176732",
"fields": {
"field_description": "
Une notification a été envoyée à JAMBOU Françoise (Notification - Tâche - Clôture).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "26\/07\/2024 16:09",
"field_description_auteur": "Iwan BALBOT"
}
},
"179348": {
"id": "179348",
"fields": {
"field_description": "
Passage à l'état \"En cours\"<\/p>\r\n",
"field_description_type": "Changement d'état",
"field_description_horodatage": "27\/08\/2024 16:49",
"field_description_auteur": "Yann"
}
},
"179430": {
"id": "179430",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "28\/08\/2024 16:33",
"field_description_auteur": "Yann"
}
},
"179431": {
"id": "179431",
"fields": {
"field_description": "Une notification a été envoyée à JAMBOU Françoise (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "28\/08\/2024 16:33",
"field_description_auteur": "Yann"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "SAS SKOLIADUR"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": "
FACTURATION A TORT DES SDA<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "28\/08\/2024 16:32:45"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Coriolis fixe"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_entites_liees_fc": {
"name": "Entités liées",
"type": "field_collection"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "0"
},
"field_temps_passe": {
"name": "Temps passé (approximatif)",
"type": "list_integer",
"value": "5"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "Réclamations"
}
},
"105281": {
"nid": 105281,
"type": "tache",
"title": "Tache - VITEL MENUISERIES - 12\/07\/2022",
"author_uid": 27,
"created": "2022-07-12 17:29:36",
"changed": "2024-12-09 22:07:01",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Réclamations"
},
"field_tache_fichiers": {
"name": "Fichiers",
"type": "file"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2022-10-12 00:00:00"
},
"field_tache_reclam_montant_ht": {
"name": "Montant HT attendu (Réclamation)",
"type": "number_integer",
"value": "286"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2022-07-12 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"66077": {
"id": "66077",
"fields": {
"field_description": "
Ligne : Actif Telecom, Fixe, Fixe PLEUMEUR BODOU, 0296478919<\/p>\r\n\r\n
Mr VITEL m'indique qu'il a toujours une facture de la part d'Orange pour la ligne alors que celle ci est chez ACTIF TELECOM<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "12\/07\/2022 17:28",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"66082": {
"id": "66082",
"fields": {
"field_description": "
Ligne plus chez Orange depuis la portabilité vers ACTIF TELECOM au 05\/08\/2019.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "12\/07\/2022 17:33",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"66114": {
"id": "66114",
"fields": {
"field_description": "
Mail de réclamation \/ résiliation de la ligne fixe à Orange envoyé ce jour.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/07\/2022 10:13",
"field_description_auteur": "DENIER Justine"
}
},
"69028": {
"id": "69028",
"fields": {
"field_description": "
Mail renvoyé ce jour à Orange entreprise car pas eu de retour pour résiliation. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "26\/07\/2022 14:34",
"field_description_auteur": "DENIER Justine"
}
},
"73796": {
"id": "73796",
"fields": {
"field_description": "
Faire coureier de résiliation au client et demander photocopie de la carte d'identité de Mr ou Mme Vitel dans celui-ci.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "08\/08\/2022 16:07",
"field_description_auteur": "DENIER Justine"
}
},
"73813": {
"id": "73813",
"fields": {
"field_description": "
Mail envoyé au client avec courrier rédigé de résiliation à envoyé à Orange service résiliation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "08\/08\/2022 16:34",
"field_description_auteur": "DENIER Justine"
}
},
"77163": {
"id": "77163",
"fields": {
"field_description": "
Mail envoyé à la cliente pour demandé courier signé + bordeau d'envoi du courrier recommandé avec AR.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "08\/09\/2022 14:48",
"field_description_auteur": "DENIER Justine"
}
},
"78735": {
"id": "78735",
"fields": {
"field_description": "
Mail client ce jour, avec courrier de résiliation envoyé à Orange le 1er spetmbre et rçu par l'opérateur en date du 5 septembre.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "20\/09\/2022 11:16",
"field_description_auteur": "DENIER Justine"
}
},
"80940": {
"id": "80940",
"fields": {
"field_description": "
Mail envoyé à la cliente pour savoir si l'opérateur à encore factué sur le mois d'octobre l'abonnement ou s'ils ont bien pris en compte la résiliation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/10\/2022 14:59",
"field_description_auteur": "DENIER Justine"
}
},
"81179": {
"id": "81179",
"fields": {
"field_description": "
Mail de la cliente confirmant qu'Orange a bien pris en compte la résiliation. Orange a remboursé sur compte bancaire le client d'un montant de 51.20€ <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "07\/10\/2022 09:02",
"field_description_auteur": "DENIER Justine"
}
},
"81754": {
"id": "81754",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "12\/10\/2022 12:07",
"field_description_auteur": "DENIER Justine"
}
},
"81755": {
"id": "81755",
"fields": {
"field_description": "Une notification a été envoyée à BARRE Marielle (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "12\/10\/2022 12:07",
"field_description_auteur": "DENIER Justine"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "VITEL MENUISERIES"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": "
LIGNE PLEUMEUR BODOU TJRS FACTUREE PAR ORANGE ALORS QU'EST CHEZ ACTIF TELECOM<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "12\/10\/2022 12:07:31"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Orange"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_entites_liees_fc": {
"name": "Entités liées",
"type": "field_collection"
},
"field_temps_passe": {
"name": "Temps passé (approximatif)",
"type": "list_integer",
"value": "5"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "Réclamations"
},
"field_com_internes": {
"name": "Commentaires internes",
"type": "field_collection",
"value": {
"189218": {
"id": "189218",
"fields": {
"field_ci_commentaire": "Voir pour faire une réclamation par mail à Orange à courriel.entreprises@orange.com\r\n"
}
}
}
}
},
"135080": {
"nid": 135080,
"type": "tache",
"title": "Tache - SYSTEME IMMO - 26\/08\/2022",
"author_uid": 27,
"created": "2022-08-26 16:36:40",
"changed": "2024-12-09 22:07:01",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Réclamations"
},
"field_tache_fichiers": {
"name": "Fichiers",
"type": "file"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2023-06-29 00:00:00"
},
"field_tache_reclam_montant_ht": {
"name": "Montant HT attendu (Réclamation)",
"type": "number_integer",
"value": "317"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2022-08-26 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"75526": {
"id": "75526",
"fields": {
"field_description": "
CORIOLIS facture à tort une ligne data 100Go (0748120014) depuis janvier 2022.<\/p>\r\n\r\n
Faire réclamation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "26\/08\/2022 16:25",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"75715": {
"id": "75715",
"fields": {
"field_description": "
508.40€ HT à réclamer auprès de Coriolis et demander résiliation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "29\/08\/2022 16:14",
"field_description_auteur": "DENIER Justine"
}
},
"75723": {
"id": "75723",
"fields": {
"field_description": "Passage à l'état \"En cours\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "29\/08\/2022 16:31",
"field_description_auteur": "DENIER Justine"
}
},
"75724": {
"id": "75724",
"fields": {
"field_description": "
Mail envoyé ce jour au service client Coriolis.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "29\/08\/2022 16:24",
"field_description_auteur": "DENIER Justine"
}
},
"75760": {
"id": "75760",
"fields": {
"field_description": "
RQ001007226838<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "29\/08\/2022 17:34",
"field_description_auteur": "DENIER Justine"
}
},
"76534": {
"id": "76534",
"fields": {
"field_description": "
Mail renvoyé ce jour au service client car pas de retour de leur part.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/09\/2022 10:31",
"field_description_auteur": "DENIER Justine"
}
},
"79832": {
"id": "79832",
"fields": {
"field_description": "
Relance par mail au service client car pas de retour de leur part.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/09\/2022 16:48",
"field_description_auteur": "DENIER Justine"
}
},
"81263": {
"id": "81263",
"fields": {
"field_description": "
Ligne plus facturée par l'opérateur mais pas d'avoir visible sur la facture d'août, relance par téléphone.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "07\/10\/2022 12:33",
"field_description_auteur": "DENIER Justine"
}
},
"81572": {
"id": "81572",
"fields": {
"field_description": "
Service client Coriolis injoignable. Je vais rententé ultérieurement.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "11\/10\/2022 12:22",
"field_description_auteur": "DENIER Justine"
}
},
"81901": {
"id": "81901",
"fields": {
"field_description": "
Mail renvoyé au service client avec contrat de prêt en justificatif.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/10\/2022 10:50",
"field_description_auteur": "DENIER Justine"
}
},
"83041": {
"id": "83041",
"fields": {
"field_description": "
N° RQ001007496594<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "21\/10\/2022 13:55",
"field_description_auteur": "DENIER Justine"
}
},
"84013": {
"id": "84013",
"fields": {
"field_description": "
Relance Coriolis, La personne que j'ai en ligne reprend la main sur le dossier pour réclamation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "28\/10\/2022 11:56",
"field_description_auteur": "DENIER Justine"
}
},
"84120": {
"id": "84120",
"fields": {
"field_description": "
Réclamation transmise à l'adv vpe pour le traitement.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/10\/2022 09:05",
"field_description_auteur": "DENIER Justine"
}
},
"85684": {
"id": "85684",
"fields": {
"field_description": "
Retour de Coriolis indiquant que la demande est en cours de traitement.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "14\/11\/2022 14:26",
"field_description_auteur": "DENIER Justine",
"field_temps_passe": "5"
}
},
"88242": {
"id": "88242",
"fields": {
"field_description": "
N'arrivant pas à joindre le service client pour relance, je renvoi un mail au service client pour relance.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "01\/12\/2022 09:28",
"field_description_auteur": "DENIER Justine",
"field_temps_passe": "5"
}
},
"88245": {
"id": "88245",
"fields": {
"field_description": "
RQ001007766882<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "01\/12\/2022 09:50",
"field_description_auteur": "DENIER Justine",
"field_temps_passe": "5"
}
},
"89476": {
"id": "89476",
"fields": {
"field_description": "
CORIOLIS a répondu ce midi à Justine de confirmer que le routeur avait bien été restitué à CORIOLIS. Je répond donc que oui.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "12\/12\/2022 15:24",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"90560": {
"id": "90560",
"fields": {
"field_description": "
Mail de CORIOLIS vendredi - ils échangent en interne afin de régulariser et stopper cette 4G facturée à tort. Cf échange en PJ.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "26\/12\/2022 10:17",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"91270": {
"id": "91270",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "02\/01\/2023 14:03",
"field_description_auteur": "Iwan BALBOT"
}
},
"91271": {
"id": "91271",
"fields": {
"field_description": "
Edition d'un avoir de 557,32 € HT par Coriolis sur novembre 2022. Confirmé sur espace partenaire. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "02\/01\/2023 14:02",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"91272": {
"id": "91272",
"fields": {
"field_description": "
\r\n\tUne notification a été envoyée à LEBREVELEC Fabienne (Notification - Tâche - Clôture).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "02\/01\/2023 14:03",
"field_description_auteur": "Iwan BALBOT"
}
},
"112881": {
"id": "112881",
"fields": {
"field_description": "Passage à l'état \"En cours\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "28\/04\/2023 10:03",
"field_description_auteur": "Iwan BALBOT"
}
},
"112882": {
"id": "112882",
"fields": {
"field_description": "
CT avec Fabienne, la ligne 0748120014 est toujours facturée. Je fais la demande d'avoir de novembre 2022 à avril 2023 soit 317,50 € HT. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "28\/04\/2023 10:02",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"113270": {
"id": "113270",
"fields": {
"field_description": "
Je relance Coriolis ce jour pour l'édition de l'avoir et la résiliation du contrat Data Only en PCA. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "02\/05\/2023 16:00",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"114668": {
"id": "114668",
"fields": {
"field_description": "
Je relance Alexandre ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "11\/05\/2023 12:13",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"115820": {
"id": "115820",
"fields": {
"field_description": "
Je relance Coriolis ce jour (copie A CONTI)<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "19\/05\/2023 15:45",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"117482": {
"id": "117482",
"fields": {
"field_description": "
Je relance Coriolis ce jour (A CONTI) avec demande d'avoir de 381,05 € HT car mai a été facturé également. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/05\/2023 16:29",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"117986": {
"id": "117986",
"fields": {
"field_description": "
Coriolis confirme l'édition d'un avoir de 317,50 € HT et la résiliation de la ligne facturée à tort. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/06\/2023 10:46",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"119598": {
"id": "119598",
"fields": {
"field_description": "
Avoir édité de 317,50 € Ok. Il manque 63,55 € HT, je relance Coriolis. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "14\/06\/2023 17:21",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"120473": {
"id": "120473",
"fields": {
"field_description": "
Je relance Coriolis ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "21\/06\/2023 12:10",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"121191": {
"id": "121191",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "27\/06\/2023 12:31",
"field_description_auteur": "Iwan BALBOT"
}
},
"121192": {
"id": "121192",
"fields": {
"field_description": "
Isabelle confirme ce jour l'édition de l'avoir manquantsoit 63,55 € HT. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/06\/2023 12:30",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"121193": {
"id": "121193",
"fields": {
"field_description": "Une notification a été envoyée à LEBREVELEC Fabienne (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "27\/06\/2023 12:31",
"field_description_auteur": "Iwan BALBOT"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "SYSTEME IMMO"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": "
FACTURATION A TORT LIGNE DATA 100GO 0748120014<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "27\/06\/2023 12:30:54"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Coriolis mobile"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "0"
},
"field_temps_passe": {
"name": "Temps passé (approximatif)",
"type": "list_integer",
"value": "5"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "Réclamations"
},
"field_com_internes": {
"name": "Commentaires internes",
"type": "field_collection",
"value": {
"189229": {
"id": "189229",
"fields": {
"field_ci_commentaire": "Janvier 2022: 105.92€HT à tort\r\n"
}
}
}
}
},
"146377": {
"nid": 146377,
"type": "tache",
"title": "Tache - HÔTEL AUX CERISIERS - 24\/11\/2022",
"author_uid": 27,
"created": "2022-11-24 16:50:45",
"changed": "2024-12-09 22:08:03",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Réclamations"
},
"field_tache_fichiers": {
"name": "Fichiers",
"type": "file"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2023-01-05 00:00:00"
},
"field_tache_reclam_montant_ht": {
"name": "Montant HT attendu (Réclamation)",
"type": "number_integer",
"value": "33"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2022-11-24 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"87489": {
"id": "87489",
"fields": {
"field_description": "
Le client a reçu une facture où le lien SDSL est facturé à compter du 04\/10 alors qu'il n'a pas pu être installé avant le 24\/10 pour cause que la patton pour la téléphonie fixe n'était pas livrée par CORIOLIS. Il n'est donc pas normal pour le client de payer un liien qui n'avait pas d'utilité sans cette patton.<\/p>\r\n\r\n
Réclamation à coriolis faite par mail.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/11\/2022 16:49",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"87992": {
"id": "87992",
"fields": {
"field_description": "
Mail de relance à CORIOLIS.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "29\/11\/2022 15:25",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"88114": {
"id": "88114",
"fields": {
"field_description": "
CORIOLIS me confirme avoir édité un avoir de 34.78€HT qui sera visible sous 2 à 4 semaines sur son espace client.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "30\/11\/2022 11:22",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"90058": {
"id": "90058",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "16\/12\/2022 12:23",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"90059": {
"id": "90059",
"fields": {
"field_description": "
Vérification faite, avoir bien émis - cf PJ.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "16\/12\/2022 12:22",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"90060": {
"id": "90060",
"fields": {
"field_description": "
Une notification a été envoyée à GRATALOUP Philippe (Notification - Tâche - Clôture).<\/p>\r\n",
"field_description_type": "Notification",
"field_description_horodatage": "16\/12\/2022 12:23",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"90462": {
"id": "90462",
"fields": {
"field_description": "Passage à l'état \"En cours\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "23\/12\/2022 09:52",
"field_description_auteur": "Iwan BALBOT"
}
},
"90463": {
"id": "90463",
"fields": {
"field_description": "
M. GRATALOUP conteste l'avoir, pour lui, il manque un mois d'abonement remboursé.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "23\/12\/2022 09:51",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"91261": {
"id": "91261",
"fields": {
"field_description": "
Echange avec Julie suite retour congés. L'avoir est correct. Le prorata vient de la mise en service du lien Sdsl pour pouvoir permettre à Westélécom de faire l'installation en amont de la portabilité des lignes fixes. La facturation est donc conforme à l'étude et Coriolis a émis un avoir à la hauteur de l'attendu. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "02\/01\/2023 12:17",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"94860": {
"id": "94860",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "17\/01\/2023 14:28",
"field_description_auteur": "Iwan BALBOT"
}
},
"94861": {
"id": "94861",
"fields": {
"field_description": "
L'avoir est correct et les factures sont éditée pour le mois a venir ce qui créé la confusion mais après vérifiaction, tout est conforme. Les Trunk ne peuvent être déployés sans lien. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "17\/01\/2023 14:21",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"94862": {
"id": "94862",
"fields": {
"field_description": "Une notification a été envoyée à GRATALOUP Philippe (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "17\/01\/2023 14:28",
"field_description_auteur": "Iwan BALBOT"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "HÔTEL AUX CERISIERS"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": "
FACTURATION A TORT ABO SDSL DU 04\/10 AU 24\/10<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "17\/01\/2023 14:21:24"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Coriolis fixe"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "0"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "Réclamations"
},
"field_com_internes": {
"name": "Commentaires internes",
"type": "field_collection",
"value": {
"189254": {
"id": "189254",
"fields": {
"field_ci_commentaire": "Non, je lui ai déjà expliqué, il paie le lien SDSL avant même la porta du fixe et ça c'est normal, sans ce lien les gars n'auraient pas pu faire l'installation avant la porta ...\r\n\r\nSi tu peux le lui ré expliquer ... Justine aussi lui avait expliqué.\r\n"
}
}
}
}
},
"150540": {
"nid": 150540,
"type": "tache",
"title": "Tache - TEVA - 19\/01\/2023",
"author_uid": 27,
"created": "2023-01-19 09:19:02",
"changed": "2024-02-08 15:56:53",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Réclamations"
},
"field_tache_fichiers": {
"name": "Fichiers",
"type": "file"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2024-01-31 00:00:00"
},
"field_tache_reclam_montant_ht": {
"name": "Montant HT attendu (Réclamation)",
"type": "number_integer",
"value": "2000"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2023-01-19 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"95435": {
"id": "95435",
"fields": {
"field_description": "
Mail de Stéphane avec en PJ la facture de clôture Orange du BIV. <\/p>\r\n\r\n
Orange a facturé 2000€ de pénalités pour résiliation anticipée.<\/p>\r\n\r\n
Mail de réclamation a Orange car cela n'avait pas été prévu !<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "19\/01\/2023 09:12",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"97976": {
"id": "97976",
"fields": {
"field_description": "
Mail de relance à ORANGE.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "01\/02\/2023 10:56",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"107547": {
"id": "107547",
"fields": {
"field_description": "
Je relance Orange ce jour en l'absence de réponse à Julie. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "20\/03\/2023 11:12",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"109572": {
"id": "109572",
"fields": {
"field_description": "
\r\n\tRelance par mail ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/04\/2023 14:49",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"112986": {
"id": "112986",
"fields": {
"field_description": "
Je relance Orange ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "28\/04\/2023 14:56",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"113390": {
"id": "113390",
"fields": {
"field_description": "
Prise en compte de ma relance du 28\/04 au 03\/05\/23 sous le n° 34026983.<\/strong><\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/05\/2023 09:27",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"115790": {
"id": "115790",
"fields": {
"field_description": "Je relance Orange ce jour en rappelant le n° de la demande. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "19\/05\/2023 14:32",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"119007": {
"id": "119007",
"fields": {
"field_description": "
Nouvelle relance ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "09\/06\/2023 14:47",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"122257": {
"id": "122257",
"fields": {
"field_description": "
Je relance nouveau Orange en demandant un avoir de 2 005,50 € HT.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/07\/2023 14:54",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"125813": {
"id": "125813",
"fields": {
"field_description": "
Je relance à nouveau Orange ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "09\/08\/2023 17:07",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"138881": {
"id": "138881",
"fields": {
"field_description": "
Je relance Orange ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "21\/11\/2023 11:37",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"153282": {
"id": "153282",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "08\/02\/2024 15:56",
"field_description_auteur": "Iwan BALBOT"
}
},
"153283": {
"id": "153283",
"fields": {
"field_description": "
Relance tel Orange. Le contrat a été signé par Stéphane ROBILARD le 16 mars 2021 et pour une durée de 24 mois. Les pénalités sont donc dues.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "08\/02\/2024 15:19",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "15"
}
},
"153284": {
"id": "153284",
"fields": {
"field_description": "Une notification a été envoyée à ROBILLARD STEPHANE (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "08\/02\/2024 15:56",
"field_description_auteur": "Iwan BALBOT"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "TEVA"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": "
FACTURATION PENALITES RESIL BIV ORANGE ALORS QUE PAS PREVU<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "08\/02\/2024 15:19:12"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Orange"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "1"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "Réclamations"
}
},
"150775": {
"nid": 150775,
"type": "tache",
"title": "Tache - GROUPE BRETAGNE BURO - 20\/01\/2023",
"author_uid": 27,
"created": "2023-01-20 16:56:07",
"changed": "2024-12-17 16:44:54",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Réclamations"
},
"field_tache_fichiers": {
"name": "Fichiers",
"type": "file"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2025-01-03 00:00:00"
},
"field_tache_reclam_montant_ht": {
"name": "Montant HT attendu (Réclamation)",
"type": "number_integer",
"value": "126"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2023-01-20 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"96226": {
"id": "96226",
"fields": {
"field_description": "
Ligne : Coriolis mobile, Mobile, Back Up 4G, 0748155592 + tous les autres back up 4G sont facturés de l'ip fixe alors que celle ci devrait être remisée à 100%, soit 3€HT\/Mois\/ligne à tort depuis juillet 2022.<\/p>\r\n\r\n
\r\n\t- 0748155592 - A4 Sud Quimper - PX1631459<\/li>\r\n\t
- 07.48.14.72.20 - AG Buro Lorient - PX1631475<\/li>\r\n\t
- 0748147219 - Papeterie Tonnerre - PX1631475<\/li>\r\n\t
- 07.48.14.72.18 - Buro 56 Pontivy - PE5175330<\/li>\r\n\t
- 07.48.14.72.17 - Buro 56 Vannes - PE5175330<\/li>\r\n\t
- 07.48.14.72.14 - MOBI BURO Rennes - PX1631696<\/li>\r\n<\/ul>\r\n\r\n
<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "20\/01\/2023 16:48",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "10"
}
},
"103351": {
"id": "103351",
"fields": {
"field_description": "Passage à l'état \"En cours\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "20\/02\/2023 11:26",
"field_description_auteur": "L'HELGOUARC'H Julie"
}
},
"103352": {
"id": "103352",
"fields": {
"field_description": "
Réclamation en cours auprès de CORIOLIS.<\/p>\r\n\r\n
Réf RQ001008241006<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "20\/02\/2023 11:26",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"103432": {
"id": "103432",
"fields": {
"field_description": "
CORIOLIS m'indique avoir transmis en interne la demande de réclamation au service concerné.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "20\/02\/2023 15:36",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"105270": {
"id": "105270",
"fields": {
"field_description": "
Appel à CORIOLIS pour relance - c'est toujours en traitement côté service client .. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/03\/2023 12:01",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"105305": {
"id": "105305",
"fields": {
"field_description": "
Isabelle de CORIOLIS me répond ne pas pouvoir émettre un avoir car pour elle les ip fixes ne sont pas remisées à 100%. Cela apparait pourtant bien au BDC ... <\/p>\r\n\r\n
Lui faire retour d'une capture écran du BDC pour relancer la réclamation.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "03\/03\/2023 14:37",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"106969": {
"id": "106969",
"fields": {
"field_description": "
Retour\/escalade faite à Thomas et Alexandre de CORIOLIS. cf PJ.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "14\/03\/2023 17:11",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"107408": {
"id": "107408",
"fields": {
"field_description": "
Retour de Thomas BAGOT, il me demande à ce que je fasse un mail pour chaque entité pour demander le passage sur le bon forfait afin que le SC fasse par la suite un avoir pour chaque entité;<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "17\/03\/2023 09:07",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"107573": {
"id": "107573",
"fields": {
"field_description": "
Je viens donc de faire un mail pour chaque entité - cf PJs.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "20\/03\/2023 12:28",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "10"
}
},
"108154": {
"id": "108154",
"fields": {
"field_description": "
CORIOLIS me répond qu'il faut que je me rapproche du service ADV pour démeler cela. Je fais répondre à tous service client + adv + alexandre conti pour indiquer que c'est à eux de gérer en interne et pas à nouveau.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "23\/03\/2023 16:43",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"109703": {
"id": "109703",
"fields": {
"field_description": "
Corinne ROUSSEAU a pris en charge les problèmes d'IP fixes mal facturées Je lui fait suivre les éléments pour traitement. 6 magasin concernés par l'erreur de facturation. Attente de retour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/04\/2023 10:07",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"112471": {
"id": "112471",
"fields": {
"field_description": "
Relance Alexandre CONTI de Coriolis par mai ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "25\/04\/2023 15:58",
"field_description_auteur": "Iwan BALBOT"
}
},
"115821": {
"id": "115821",
"fields": {
"field_description": "
Je relance Coriolis ce jour (copie A CONTI)<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "19\/05\/2023 15:46",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"117485": {
"id": "117485",
"fields": {
"field_description": "
Je relance Coriolis ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "31\/05\/2023 16:44",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"119523": {
"id": "119523",
"fields": {
"field_description": "
Nouvelle relance suite à ma relance du 6 juin<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "14\/06\/2023 12:36",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"121132": {
"id": "121132",
"fields": {
"field_description": "
Je relance directement auprès de Nathalie MUDJEREDIAN de Coriolis qui redemande des précisions. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/06\/2023 10:16",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"122587": {
"id": "122587",
"fields": {
"field_description": "
Relance Coriolis ce jour par mail. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "06\/07\/2023 14:39",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"125914": {
"id": "125914",
"fields": {
"field_description": "
Je relance à nouveau Coriolis ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "11\/08\/2023 15:12",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"127548": {
"id": "127548",
"fields": {
"field_description": "
Nouvelle relance à Coriolis ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "29\/08\/2023 15:19",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"129539": {
"id": "129539",
"fields": {
"field_description": "
Alexandre CONTI indique faire le necessaire pour déroger le tarif. Vérifier que tout est Ok avec émission d'avoir sur les prochaines factures. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/09\/2023 11:46",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"132909": {
"id": "132909",
"fields": {
"field_description": "
Je relance Alexandre CONTI ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/10\/2023 12:24",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"134288": {
"id": "134288",
"fields": {
"field_description": "
Nouvelle relance à Alexandre CONTI ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "13\/10\/2023 17:32",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"138503": {
"id": "138503",
"fields": {
"field_description": "
Relance faite auprès de Coriolis mardi 14\/11. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "17\/11\/2023 12:23",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"139881": {
"id": "139881",
"fields": {
"field_description": "
Alexandre me fait parvenir un nouveau DAC. Je lui indique qu'il s'agit d'un document interne à Coriolis à compléter par l'ADV. Attente de retour d'Alexandre.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "27\/11\/2023 09:12",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"140845": {
"id": "140845",
"fields": {
"field_description": "
CT avec Cristina de l'Adv. Elle me demande à nouveau d'indiquer de conserver la ligne et de demander la révision du DAC. Je fais à nouveau la demande conformément à ce qu'elle demande. Je mets Olivier GUIRAUD en copie, Alexandre partant ce soir. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "30\/11\/2023 15:48",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "10"
}
},
"149889": {
"id": "149889",
"fields": {
"field_description": "
Je relance le service client pour l'édition des avoirs ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "16\/01\/2024 09:37",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"151033": {
"id": "151033",
"fields": {
"field_description": "
Attente édition de l'avoir<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "24\/01\/2024 10:30",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"153280": {
"id": "153280",
"fields": {
"field_description": "
CT avec Amira qui relance le service client pour régularisation<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "08\/02\/2024 15:48",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "10"
}
},
"157792": {
"id": "157792",
"fields": {
"field_description": "
Avoir de 72 € HT Ok pour Buro 56 (PE5175330). Je relance pour les trois autres entités. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "11\/03\/2024 12:19",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"159639": {
"id": "159639",
"fields": {
"field_description": "
Je relance Coriolis à nouveau<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "22\/03\/2024 14:57",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"162727": {
"id": "162727",
"fields": {
"field_description": "
Relance ce jour via Anton, le responsable Grand Ouest<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "15\/04\/2024 14:33",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"164568": {
"id": "164568",
"fields": {
"field_description": "
Je relance Anton de Coriolis ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "26\/04\/2024 14:47",
"field_description_auteur": "Iwan BALBOT"
}
},
"166164": {
"id": "166164",
"fields": {
"field_description": "
CT avec Coriolis hier qui m'indique la prise en charge de la demande pour AG Buro, A4 Sud et Mobi Buro. Confirmer sur prochaine factures. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "15\/05\/2024 10:52",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"166324": {
"id": "166324",
"fields": {
"field_description": "
Nouvelle relance à Anton ce jour<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "16\/05\/2024 10:58",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"169348": {
"id": "169348",
"fields": {
"field_description": "
Faire mail individuel au CRC Coriolis en mettant Anton en copie.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "05\/06\/2024 15:55",
"field_description_auteur": "Iwan BALBOT"
}
},
"169853": {
"id": "169853",
"fields": {
"field_description": "
Je relance Coriolis pour les entité suivantes (Anton en copie comme vu avec lui) :<\/p>\r\n\r\n
\r\n\t- A4 Sud Quimper (PX1631459)<\/strong> : Facturation a tort de l’IP du backup 4G<\/li>\r\n\t
- AG Buro Lorient (PX1631475)<\/strong> : Facturation a tort de l’IP du backup 4G<\/li>\r\n\t
- MOBI BURO Rennes (PX1631696)<\/strong> : Facturation a tort de l’IP du backup 4G<\/li>\r\n<\/ul>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "10\/06\/2024 12:21",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"175889": {
"id": "175889",
"fields": {
"field_description": "
Retour de Corinne qui indque que le DAC n'a pas été modifié. Je relance l'Adv VPE Coriolis sur le sujet pour permettre à Corinne de clore la demande. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "22\/07\/2024 12:32",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"178629": {
"id": "178629",
"fields": {
"field_description": "
Corinne de Coriolis confirme l'avoir pour AG Buro<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "19\/08\/2024 12:32",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"178742": {
"id": "178742",
"fields": {
"field_description": "
Je redonne les explication à Coriolis<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "20\/08\/2024 15:38",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"178812": {
"id": "178812",
"fields": {
"field_description": "
Coriolis confirme l'édition d'un avoir de 57,60 € HT pour AG Buro Lorient. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "22\/08\/2024 10:18",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"190542": {
"id": "190542",
"fields": {
"field_description": "Passage à l'état \"Finie\"",
"field_description_type": "Changement d'état",
"field_description_horodatage": "17\/12\/2024 16:44",
"field_description_auteur": "Yann"
}
},
"190543": {
"id": "190543",
"fields": {
"field_description": "Une notification a été envoyée à CANIEZ Vincent (Notification - Tâche - Clôture).",
"field_description_type": "Notification",
"field_description_horodatage": "17\/12\/2024 16:44",
"field_description_auteur": "Yann"
}
}
}
},
"field_compte_client": {
"name": "Compte Client",
"type": "entityreference",
"value": "GROUPE BRETAGNE BURO"
},
"field_objet": {
"name": "Objet",
"type": "text_long",
"value": "
IP FIXE SUR TOUS LES BACK UP 4G FACTURES ALORS QUE PREVU REMISE A 100%<\/p>\r\n"
},
"field_urgent": {
"name": "Urgent",
"type": "list_boolean",
"value": "0"
},
"field_responsable": {
"name": "Responsable",
"type": "entityreference",
"value": ""
},
"field_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "17\/12\/2024 16:44:46"
},
"field_liste_operateur": {
"name": "Opérateur",
"type": "taxonomy_term_reference",
"value": "Coriolis mobile"
},
"field_descr_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Manuelle"
},
"field_entites_liees_fc": {
"name": "Entités liées",
"type": "field_collection"
},
"field_important": {
"name": "Important",
"type": "list_boolean",
"value": "0"
},
"field_type_texte": {
"name": "Type texte",
"type": "text",
"value": "Réclamations"
},
"field_nci_horodatage": {
"name": "Horodatage",
"type": "text",
"value": "17\/12\/2024 16:44:46"
}
},
"160659": {
"nid": 160659,
"type": "tache",
"title": "Tache - SAMSON Agro - 21\/03\/2023",
"author_uid": 27,
"created": "2023-03-21 13:58:16",
"changed": "2024-05-14 10:20:36",
"field_tache_priorite": {
"name": "Priorité",
"type": "taxonomy_term_reference",
"value": "Normale"
},
"field_tache_type": {
"name": "Type",
"type": "taxonomy_term_reference",
"value": "Réclamations"
},
"field_tache_fichiers": {
"name": "Fichiers",
"type": "file"
},
"field_tache_etat": {
"name": "Etat",
"type": "taxonomy_term_reference",
"value": "Finie"
},
"field_tache_echeance": {
"name": "Prochaine action",
"type": "datetime",
"value": "2024-05-14 00:00:00"
},
"field_tache_reclam_montant_ht": {
"name": "Montant HT attendu (Réclamation)",
"type": "number_integer",
"value": "205"
},
"field_client": {
"name": "Contact",
"type": "entityreference",
"value": ""
},
"field_debut": {
"name": "Début",
"type": "datetime",
"value": "2023-03-21 00:00:00"
},
"field_descriptions": {
"name": "Descriptions",
"type": "field_collection",
"value": {
"107773": {
"id": "107773",
"fields": {
"field_description": "
Ligne : Orange mobile, Mobile, Cariste Galva, 0748103799<\/p>\r\n\r\n
Orange a facturé de la conso data sur la ligne mobile alors que celle ci a un forfait sans data - ils auraient du bloquer la conso data :<\/p>\r\n\r\n
\r\n\t- Novembre 2022: 9.05€HT<\/li>\r\n\t
- Janvier 2023 : 9.32€HT<\/li>\r\n\t
- Février 2023 : 9.08€HT<\/li>\r\n<\/ul>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "21\/03\/2023 13:48",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"107782": {
"id": "107782",
"fields": {
"field_description": "
Mail de réclamation à Orange.<\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "21\/03\/2023 14:34",
"field_description_auteur": "L'HELGOUARC'H Julie",
"field_temps_passe": "5"
}
},
"109828": {
"id": "109828",
"fields": {
"field_description": "
Je relance Orange ce jour. <\/p>\r\n",
"field_description_type": "Manuelle",
"field_description_horodatage": "04\/04\/2023 15:17",
"field_description_auteur": "Iwan BALBOT",
"field_temps_passe": "5"
}
},
"113355": {
"id": "113355",
"fields": {
"field_description": "
La réclamation n'a pas été traité. Je note les nouveau hors forfaits :<\/p>\r\n\r\n
Pour la ligne 0748103799 :<\/p>\r\n\r\n