{ "91482": { "nid": 91482, "type": "tache", "title": "Tache - Ets Michel Pichon - 19\/01\/2022", "author_uid": 27, "created": "2022-01-19 16:29:01", "changed": "2024-12-09 22:06:41", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Matériel" }, "field_tache_fichiers": { "name": "Fichiers", "type": "file" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2022-04-25 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2022-01-19 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "46088": { "id": "46088", "fields": { "field_description": "\r\n\r\nAppel de Pascal pour m'indiquer que le mobile a des traces sur l'écran, elles sont surout visibles lorsue l'écran est quasi blanc.\r\n\r\nLe mobile n'a pas subi de choc donc probablement un défaut du mobile + celui ci a des soucis de charges.\r\n\r\nLe mobile est toujorus sous garanti donc lancer un RDV.\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "19\/01\/2022 16:25", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "46104": { "id": "46104", "fields": { "field_description": "\r\n\r\nBon de prise en charge envoyé ce jour à Pascal HERRAULT\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "20\/01\/2022 09:06", "field_description_auteur": "Iwan BALBOT" } }, "46430": { "id": "46430", "fields": { "field_description": "\r\n\r\nRelance Pascal HERRAULT par mail ce jour car le bon de prise en charge n'est valable que jusqu'au 31\/01\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "25\/01\/2022 09:35", "field_description_auteur": "Iwan BALBOT" } }, "46594": { "id": "46594", "fields": { "field_description": "\r\n\r\nToujours en attente réception prestataire. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "27\/01\/2022 09:56", "field_description_auteur": "Iwan BALBOT" } }, "46848": { "id": "46848", "fields": { "field_description": "\r\n\r\nBon de retour caduc aujourd'hui; Je relance Pascal par mail. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "31\/01\/2022 17:13", "field_description_auteur": "Iwan BALBOT" } }, "46895": { "id": "46895", "fields": { "field_description": "\r\n\r\nRedemander un bon de retour pour le Galaxy A51.\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "01\/02\/2022 10:17", "field_description_auteur": "Iwan BALBOT" } }, "46943": { "id": "46943", "fields": { "field_description": "\r\n\r\nBon échu, appeler le SBE. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "01\/02\/2022 17:22", "field_description_auteur": "Iwan BALBOT" } }, "47082": { "id": "47082", "fields": { "field_description": "\r\n\r\nDemande au SBE de supprimer la demande en cours pour pouvoir en générer une nouvelle. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "02\/02\/2022 17:01", "field_description_auteur": "Iwan BALBOT" } }, "47599": { "id": "47599", "fields": { "field_description": "\r\n\r\nImpossible de rééditer un nouveau bon de Sav. Je relance SBE pour annulation. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "08\/02\/2022 10:10", "field_description_auteur": "Iwan BALBOT" } }, "48102": { "id": "48102", "fields": { "field_description": "\r\n\r\nToujours impossible de lancer un nouveau Sav.\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "15\/02\/2022 16:59", "field_description_auteur": "Iwan BALBOT" } }, "49300": { "id": "49300", "fields": { "field_description": "Envoi d'un mail à Pascal HERRAULT en lui indiquant de retrouner le téléphone avec l'ancien bon de retour accompagné d'un courrier resumant la situation. Suivre la bonne prise en charge par SBE. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "03\/03\/2022 15:58", "field_description_auteur": "Iwan BALBOT" } }, "49824": { "id": "49824", "fields": { "field_description": "

Une question a été envoyée à HERRAULT Pascal (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "09\/03\/2022 10:56", "field_description_auteur": "Iwan BALBOT" } }, "51090": { "id": "51090", "fields": { "field_description": "

Une relance a été envoyée à HERRAULT Pascal ().<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "21\/03\/2022 03:00", "field_description_auteur": "anon0" } }, "52392": { "id": "52392", "fields": { "field_description": "

Appel de Pascal pour indiquer qu'il n'avait pas encore refait suivre le mobile - lui ré expliquer comment faire pour le renvoyer en SAV. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "29\/03\/2022 11:46", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "52557": { "id": "52557", "fields": { "field_description": "

Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "30\/03\/2022 10:26", "field_description_auteur": "Iwan BALBOT" } }, "52664": { "id": "52664", "fields": { "field_description": "

Suite CT avec Pascal HERRAULT, je lui redonne la marche à suivre pour le Sav mobile ave cles documents. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "30\/03\/2022 15:49", "field_description_auteur": "Iwan BALBOT" } }, "53594": { "id": "53594", "fields": { "field_description": "

Une question a été envoyée à HERRAULT Pascal (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "06\/04\/2022 10:37", "field_description_auteur": "Iwan BALBOT" } }, "53813": { "id": "53813", "fields": { "field_description": "

Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "07\/04\/2022 14:26", "field_description_auteur": "Iwan BALBOT" } }, "53814": { "id": "53814", "fields": { "field_description": "

Mail de Pascal qui indique avoir envoyé le téléphone en Sav ce jour. Suivre la prise en charge et s'assurer du retour de l'appareil fonctionnel. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/04\/2022 14:28", "field_description_auteur": "Iwan BALBOT" } }, "54531": { "id": "54531", "fields": { "field_description": "

Je regarde le suivi du SAV N°SBEFR-001107768 : il est toujours noté que le mobile est en attente de réception dans le centre de SAV.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "13\/04\/2022 12:42", "field_description_auteur": "Iwan BALBOT" } }, "55081": { "id": "55081", "fields": { "field_description": "

Je relance Pascal HERRAULT ce jour par mail. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "19\/04\/2022 12:01", "field_description_auteur": "Iwan BALBOT" } }, "55526": { "id": "55526", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "25\/04\/2022 11:11", "field_description_auteur": "Iwan BALBOT" } }, "55527": { "id": "55527", "fields": { "field_description": "

Pascal me confirme que le téléphone est Ok suite SAV<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "25\/04\/2022 11:09", "field_description_auteur": "Iwan BALBOT" } }, "55528": { "id": "55528", "fields": { "field_description": "Une notification a été envoyée à HERRAULT Pascal (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "25\/04\/2022 11:11", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "SAMSON Agro" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

SAV A FAIRE SUR SAMSUNG A51 IMEI:351547441846917<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "25\/04\/2022 11:09:47" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Coriolis mobile" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_temps_passe": { "name": "Temps passé (approximatif)", "type": "list_integer", "value": "5" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "field_com_internes": { "name": "Commentaires internes", "type": "field_collection", "value": { "189136": { "id": "189136", "fields": { "field_ci_commentaire": "GLOBAL - C2102321 commande de juillet dernier. \r\n\r\nSuivre le Sav Global\r\n" } } } }, "questions_reponses": { "92336": { "nid": 92336, "type": "question_reponse", "title": "Question Réponse - Tache - Ets Michel Pichon - 19\/01\/2022 - 09\/03\/2022 - 10:56", "author_uid": 6406, "created": "2022-03-09 10:56:06", "changed": "2022-03-30 10:26:52", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - Ets Michel Pichon - 19\/01\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "client" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-03-21 03:00:31" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "SAMSON Agro" }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "49825": { "id": "49825", "fields": { "field_qr_horodatage": "09\/03\/2022 10:20", "field_qr_message": "Vous avez demandé la prise en charge en Sav d'un Samsung Galaxy A51. \r\n\r\nJe vous invite à confirmer la réception et le bon fonctionnement de l'appareil réparé dans la zone \"réponse\" prévue à cet effet." } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-03-30 10:26:43" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "10" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "1" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } }, "94312": { "nid": 94312, "type": "question_reponse", "title": "Question Réponse - Tache - Ets Michel Pichon - 19\/01\/2022 - 06\/04\/2022 - 10:37", "author_uid": 6406, "created": "2022-04-06 10:37:49", "changed": "2022-04-07 14:26:29", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - Ets Michel Pichon - 19\/01\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "client" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-04-06 10:37:50" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "SAMSON Agro" }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "53595": { "id": "53595", "fields": { "field_qr_horodatage": "06\/04\/2022 10:35", "field_qr_message": "

Bonjour Pascal,<\/p>\r\n\r\n

Avez-vous pu faire l'envoi du téléphone mobile comme vu ensemble par téléphone ?<\/p>\r\n\r\n

Vous pouvez me faire retour dans la zone \"Réponse\" prévue à cet effet. <\/p>\r\n" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-04-07 14:26:12" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "5" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } } } }, "91973": { "nid": 91973, "type": "tache", "title": "Tache - QUIMPER GAZ - 25\/02\/2022", "author_uid": 6406, "created": "2022-02-25 12:07:26", "changed": "2024-12-09 22:06:52", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Haute" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Matériel" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2022-04-19 00:00:00" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2022-02-25 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "48790": { "id": "48790", "fields": { "field_description": "\r\n\r\nMessage d'Angèle pour indiquer que les appelants ne l'entendent pas lors des communications.\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "25\/02\/2022 12:05", "field_description_auteur": "Iwan BALBOT" } }, "48881": { "id": "48881", "fields": { "field_description": "\r\n\r\nAngèle indique au support qu'un échange de casque permet de résoudre le problème. Elle demande un nouveau casque à Coriolis. Suivre le ticket. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "28\/02\/2022 11:37", "field_description_auteur": "Iwan BALBOT" } }, "48981": { "id": "48981", "fields": { "field_description": "\r\n\r\nCoriolis propose le changement de casque demandé par Angèle qui leur indique le modèle d'un casque qui fonctionne. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "01\/03\/2022 10:44", "field_description_auteur": "Iwan BALBOT" } }, "49349": { "id": "49349", "fields": { "field_description": "

Il s'agi d'un Plantronics SAVI 8200. Attente de retour de Coriolis sur le ticket. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "04\/03\/2022 09:29", "field_description_auteur": "Iwan BALBOT" } }, "49942": { "id": "49942", "fields": { "field_description": "

Bon de retour envoyé via l'espace support, Angèle confirme la bonne réception de celui-ci. Suivre retour du casque et bonne réception du nouveau, demander confirmation de bon fonctionement à Angèle. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/03\/2022 09:25", "field_description_auteur": "Iwan BALBOT" } }, "50501": { "id": "50501", "fields": { "field_description": "

Bonne réception du nouveau casque. Demande de confirmation bon fonctionnement avant clôture ticket. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "15\/03\/2022 09:39", "field_description_auteur": "Iwan BALBOT" } }, "50837": { "id": "50837", "fields": { "field_description": "

Eu l'utilisatrice du casque qui me précise que la qualité est bonne mais qu'elle a eu plusieurs fois un problème : elle entendait son interlocuteur mais lui ne l'entendait pas. Je lui demande de me remonter les incidents via le ticket. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "17\/03\/2022 10:49", "field_description_auteur": "Iwan BALBOT" } }, "51474": { "id": "51474", "fields": { "field_description": "

Une question a été envoyée à GOURMELON Tristan (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "22\/03\/2022 09:38", "field_description_auteur": "Iwan BALBOT" } }, "52140": { "id": "52140", "fields": { "field_description": "

Une relance a été envoyée à GOURMELON Tristan (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "28\/03\/2022 07:20", "field_description_auteur": "anon0" } }, "53168": { "id": "53168", "fields": { "field_description": "

Une relance a été envoyée à GOURMELON Tristan (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "04\/04\/2022 04:20", "field_description_auteur": "anon0" } }, "53365": { "id": "53365", "fields": { "field_description": "

Vérifier bon fonctionnement du casque après migration sur 3CX. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "05\/04\/2022 09:14", "field_description_auteur": "Iwan BALBOT" } }, "53366": { "id": "53366", "fields": { "field_description": "

Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "05\/04\/2022 09:16", "field_description_auteur": "Iwan BALBOT" } }, "53878": { "id": "53878", "fields": { "field_description": "

CT entre Julie et Fredéric d'IBS. Il passe lundi sur site et en profitera pour vérifier le fonctionnement du casque. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/04\/2022 18:00", "field_description_auteur": "Iwan BALBOT" } }, "54529": { "id": "54529", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "13\/04\/2022 12:41", "field_description_auteur": "Iwan BALBOT" } }, "54530": { "id": "54530", "fields": { "field_description": "

Cela a bien été regardé par IBS lundi, les casques perdent le signal de temps en temps, IBS a indiqué que de leur côté cela leur arrive aussi sur les postes YEALINK. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "13\/04\/2022 12:40", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "QUIMPER GAZ" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

INCIDENT CENTREX CORIOLIS : SORTIE VOIX IMPOSSIBLE SUR CASQUE POSTE STANDARDS<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "13\/04\/2022 12:40:03" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Coriolis fixe" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "field_com_internes": { "name": "Commentaires internes", "type": "field_collection", "value": { "189172": { "id": "189172", "fields": { "field_ci_commentaire": "Ticket n° 47264\r\n" } } } }, "questions_reponses": { "93152": { "nid": 93152, "type": "question_reponse", "title": "Question Réponse - Tache - QUIMPER GAZ - 25\/02\/2022 - 22\/03\/2022 - 09:38", "author_uid": 6406, "created": "2022-03-22 09:38:48", "changed": "2022-04-05 09:16:11", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - QUIMPER GAZ - 25\/02\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "client" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-04-04 04:20:15" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "QUIMPER GAZ" }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "51475": { "id": "51475", "fields": { "field_qr_horodatage": "22\/03\/2022 09:34", "field_qr_message": "

Suite au changement de casque, l'utilisatrice m'a remonté qu'à plusieurs reprises que son interlocuteur ne l'entendait pas. <\/p>\r\n\r\n

Pouvez-vous m'indiquer si le problème se présente toujours ?<\/p>\r\n" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-04-05 09:16:04" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "5" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "2" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } } } }, "92066": { "nid": 92066, "type": "tache", "title": "Tache - MATIBERY - 25\/02\/2022", "author_uid": 27, "created": "2022-02-25 16:31:01", "changed": "2024-12-09 22:06:52", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Matériel" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2022-03-23 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2022-02-25 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "48822": { "id": "48822", "fields": { "field_description": "\r\n\r\nAppel de Marc BRELIVET pour m'indiquer qu'il a des soucis de réseau avec son iPhone acheté via SoftWhere il y a peu de temps. \r\n\r\nIl a été à Quimepr en boutique Orange changer la carte sim mais cela n'a rien changé. Je demande à Marc de vérifier que l'iPHONE soit bien sur la dernière mise à jourIOS: Marc m'indique que celle ci lui a été proposée ce matin mais il n'arrive pas à la faire, il est bloqué. Il va me faire suivre une capture écran du souci. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "25\/02\/2022 16:22", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "48843": { "id": "48843", "fields": { "field_description": "\r\n\r\nPas eu de capture écran - appel de MARC BRELIVET: il a réussi ce WE à faire la MAJ de son mobile mais depuis il n'a plus de réseau du tout ...\r\n\r\nJe lui demande donc de mettre à blanc les paramétrages réseau du mobile. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "28\/02\/2022 09:08", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "48848": { "id": "48848", "fields": { "field_description": "\r\n\r\nEu Marc à nouveau qui indique que la mise à zéro des paramétrage réseaux ne fonctionnent pas. Ouverture d'un ticket Apple\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "28\/02\/2022 09:45", "field_description_auteur": "Iwan BALBOT" } }, "48877": { "id": "48877", "fields": { "field_description": "\r\n\r\nLe support Apple rappel directement Marc Brelivet sur son fixe  au 02 98 90 52 94. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "28\/02\/2022 11:17", "field_description_auteur": "Iwan BALBOT" } }, "48915": { "id": "48915", "fields": { "field_description": "\r\n\r\nAppel de Marc BRELIVET, il a eu en ligne la technicienne APPLE mais il n'a pas compris comment faire pour sauvegarder son mobile, je fais donc suivre le tuto Apple à Marc par mail et il renviendra vers nous une fois l'iPhone sauegardé et la réinitialisation des réglages du mobile fait - réinitialisation des réglages du mobile demandé par la technicienne Apple et si cela ne fonctionne pas alors le passer en SAV. \r\n\r\nhttps:\/\/support.apple.com\/fr-fr\/guide\/itunes\/itns3280\/windows\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "28\/02\/2022 15:05", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "48952": { "id": "48952", "fields": { "field_description": "\r\n\r\nAppel téléphonique de la part de Marc BRELIVET: la réinitialisation des réglages - remise à blanc du mobile a fonctionné 1h - Il a de temps à autre l'écran qui passe en violet\/fushia puis redémarrage automatique. \r\n\r\nLe Wifi est ok par contre pas de réseau sur le mobile.\r\n\r\nVoir pour faire un SAV avec échange sur site.\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "28\/02\/2022 16:57", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "49188": { "id": "49188", "fields": { "field_description": "\r\n\r\nSav apple avec retrait sur site. S'assurer d'ici une semaine que l'appareil a bien été dépanné. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "02\/03\/2022 15:34", "field_description_auteur": "Iwan BALBOT" } }, "49542": { "id": "49542", "fields": { "field_description": "\r\n\r\nAppel téléphonique de la part de Marc BRELIVET - 0298905294: il me confirme avoir eu en ligne Apple jeudi, la personne qu'il a eu en ligne était entrain d'organiser le SAV et l'appel a coupé et la personne ne l'a jamais recontacté ... Donc pas de date de récupération du mobile sur site de calée... Revoir cela avec Apple et donner le numéro de fixe de MARC pour qu'Apple le contacte au besoin. \r\n\r\n \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/03\/2022 09:12", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "49572": { "id": "49572", "fields": { "field_description": "Je relance le SAV Apple ce jour. Ils rappelent Marc sur son fixe. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/03\/2022 10:51", "field_description_auteur": "Iwan BALBOT" } }, "49855": { "id": "49855", "fields": { "field_description": "

Une question a été envoyée à BRELIVET Marc (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "09\/03\/2022 14:25", "field_description_auteur": "Iwan BALBOT" } }, "50642": { "id": "50642", "fields": { "field_description": "

Une relance a été envoyée à BRELIVET Marc ().<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "16\/03\/2022 00:50", "field_description_auteur": "anon0" } }, "51669": { "id": "51669", "fields": { "field_description": "Une relance a été envoyée à BRELIVET Marc ().", "field_description_type": "Notification", "field_description_horodatage": "23\/03\/2022 00:20", "field_description_auteur": "anon0" } }, "51701": { "id": "51701", "fields": { "field_description": "

Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "23\/03\/2022 10:04", "field_description_auteur": "Iwan BALBOT" } }, "51702": { "id": "51702", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "23\/03\/2022 10:06", "field_description_auteur": "Iwan BALBOT" } }, "51703": { "id": "51703", "fields": { "field_description": "

Confirmation que l'appareil fonctionne après passage en Sav. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "23\/03\/2022 10:06", "field_description_auteur": "Iwan BALBOT" } }, "51704": { "id": "51704", "fields": { "field_description": "Une notification a été envoyée à BRELIVET Marc (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "23\/03\/2022 10:06", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "MATIBERY" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

SOUCI APPELS SORANTS SUR IPHONE MARC BRELIVET <\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "23\/03\/2022 10:06:08" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Coriolis mobile" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "field_com_internes": { "name": "Commentaires internes", "type": "field_collection", "value": { "189173": { "id": "189173", "fields": { "field_ci_commentaire": "IMEI : 352691130568769\r\n\r\nN° : 06.77.45.94.73\r\n\r\nDossier Apple : 101641594331\r\n" } } } }, "questions_reponses": { "92344": { "nid": 92344, "type": "question_reponse", "title": "Question Réponse - Tache - MATIBERY - 25\/02\/2022 - 09\/03\/2022 - 14:25", "author_uid": 6406, "created": "2022-03-09 14:25:58", "changed": "2022-03-24 10:46:52", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - MATIBERY - 25\/02\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "client" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-03-23 00:20:12" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "MATIBERY" }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "49856": { "id": "49856", "fields": { "field_qr_horodatage": "09\/03\/2022 14:20", "field_qr_message": "J'ai demandé à Apple de vous recontacter en direct pour assurer le Sav de votre iPhone le 7 mars dernier. \r\n\r\nJe vous invite à me confirmer que leur intervention a permis de rétablir le bon fonctionnement de votre terminal dans la zone \"Réponse\" prévue à cet effet. \r\n\r\nAfin de pouvoir vous connecter à l'extranet, vous devez indiquer votre adresse courriel en guise d'identifiant et cliquer sur \"mot de passe oublié\" pour en générer un nouveau. " } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-03-23 10:03:43" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "7" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "1" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } } } }, "92154": { "nid": 92154, "type": "tache", "title": "Tache - GAUTHIER DIFFUSION - 01\/03\/2022", "author_uid": 27, "created": "2022-03-01 10:48:54", "changed": "2024-12-09 22:06:52", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Haute" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Matériel" }, "field_tache_fichiers": { "name": "Fichiers", "type": "file" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2022-06-06 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2022-03-01 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "48983": { "id": "48983", "fields": { "field_description": "\r\n\r\nAppel d'Alexandrine sur le mobile de Sébastien pour indiquer que le poste STANDARD est HS, l'écran est noir.\r\n\r\nJ'ai donc dans un 1ier temps mis à faire sonner en 1ier le poste DECT 1 afin qu'ils aient les appels entrants: ça fonctionne.\r\n\r\nAlexandrine m'a indiqué avoir appelé CORIOLIS ausis pour ouvrir un ticket, elle a été recontactée mais n'a pas pu prendre l'appel.\r\n\r\n \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "01\/03\/2022 10:39", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "48984": { "id": "48984", "fields": { "field_description": "\r\n\r\nJe contacte le service technique par téléphone pour savoir où ils en sont sur le ticket. Le technicien que j'ai en ligne m'indique qu'il ne voit pas de ticket  d'ouvert donc soit il s'agit d'une demande de SAV qui a été lancée et pour le coup ce n'est pas le même outil de suivi soit la personne n'a pas du tout ouvert de ticket ... De son côté il ouvre de suite un ticket et il doit me faire suivre un mail à ce sujet, avec le numéro de ticket. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "01\/03\/2022 10:49", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "49038": { "id": "49038", "fields": { "field_description": "\r\n\r\nTicket ouvert par CORIOLIS sous la référence 52496. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "01\/03\/2022 15:31", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "49043": { "id": "49043", "fields": { "field_description": "\r\n\r\nCt avec Alexandrine, elle m'indique qu'il semble que CORIOLIS a bien essayé de la contacter mais elle n'a pas pu décrocher.\r\n\r\nJe note donc sur le ticket qu'il faut dans l'idéal laisser un message vocal à Alexandrine avec un numéro de ligne directe sur laquelle elle peut joindre CORIOLIS quand elle aura 2 minutes car elle est très occupée. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "01\/03\/2022 15:33", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "49142": { "id": "49142", "fields": { "field_description": "\r\n\r\nJe relance CORIOLIS via le ticket afin de savoir s'ils ont pu avoir Alexandrine en ligne. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "02\/03\/2022 11:29", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "49217": { "id": "49217", "fields": { "field_description": "\r\n\r\nPas encore eu de retour de CORIOLIS donc je relance par téléphone le service technique: ils sont tous en ligne donc je dois être recontactée.\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "03\/03\/2022 09:15", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "49223": { "id": "49223", "fields": { "field_description": "\r\n\r\nCT avec CORIOLIS, la cliente doit être recontactée ce jour pour effectuer des tests avant SAV du poste. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "03\/03\/2022 09:36", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "49362": { "id": "49362", "fields": { "field_description": "\r\n\r\nAppel téléphonique de la part de Alexandrine RIVAYRAND. Elle m'indique que le poste a redémarré et semble complétement fonctionnel. Elle doit lui changer de place, voir s'il fonctionne toujours après avoir été rebranché. Si oui, stoper le Sav Coriolis via le ticket 47325. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "04\/03\/2022 10:19", "field_description_auteur": "Iwan BALBOT" } }, "49538": { "id": "49538", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "07\/03\/2022 09:01", "field_description_auteur": "Iwan BALBOT" } }, "49539": { "id": "49539", "fields": { "field_description": "\r\n\r\nConfirmation par mail d'Alexandrine qui confirme le bon fonctionnement du standard. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/03\/2022 09:00", "field_description_auteur": "Iwan BALBOT" } }, "49763": { "id": "49763", "fields": { "field_description": "Passage à l'état \"En cours\"", "field_description_type": "Changement d'état", "field_description_horodatage": "08\/03\/2022 16:10", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "49764": { "id": "49764", "fields": { "field_description": "Appel d'Alexandrine: poste de nouveau KO, il fait donc le yoyo donc bien réouvrir la demande de SAV auprès de CORIOLIS. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "08\/03\/2022 16:10", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "49800": { "id": "49800", "fields": { "field_description": "

Une question a été envoyée à RIVAYRAND Alexandrine (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "09\/03\/2022 09:38", "field_description_auteur": "Iwan BALBOT" } }, "50295": { "id": "50295", "fields": { "field_description": "

Une relance a été envoyée à RIVAYRAND Alexandrine ().<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "14\/03\/2022 02:20", "field_description_auteur": "anon0" } }, "50500": { "id": "50500", "fields": { "field_description": "

Une question\/réponse a été cloturée par L'HELGOUARC'H Julie (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "15\/03\/2022 09:26", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "50502": { "id": "50502", "fields": { "field_description": "

Appel d'Alexandrine pour indiquer qu'elle a bien reçu le nouveau poste et celui ci a été branché par son presta info: 05.62.63.61.92 - Auch maintenance informatique - mais que le nouveau fait aussi le yoyo donc voir avec le presta info ce qu'il a fait afin de trouver une solution. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "15\/03\/2022 09:44", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "50511": { "id": "50511", "fields": { "field_description": "

Le poste ne s'allume pas sur nouvelle prise, Switch PoE 8 ports installé par Coriolis. Je mets le ticket à jour sur le support. Demande à Inès de contacter diectement le prestataire. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "15\/03\/2022 10:02", "field_description_auteur": "Iwan BALBOT" } }, "51031": { "id": "51031", "fields": { "field_description": "

Je relance via Naomie DAISIF. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/03\/2022 15:43", "field_description_auteur": "Iwan BALBOT" } }, "51205": { "id": "51205", "fields": { "field_description": "

Une question a été envoyée à DAISIF Naomie (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "21\/03\/2022 10:30", "field_description_auteur": "Iwan BALBOT" } }, "51275": { "id": "51275", "fields": { "field_description": "Une réponse a été apportée par DAISIF Naomie (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "21\/03\/2022 12:35", "field_description_auteur": "Naomie DAISIF" } }, "51698": { "id": "51698", "fields": { "field_description": "

Une question a été envoyée à DAISIF Naomie (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "23\/03\/2022 09:59", "field_description_auteur": "Iwan BALBOT" } }, "51966": { "id": "51966", "fields": { "field_description": "

Une relance a été envoyée à DAISIF Naomie (Q\/R - Question libre). <\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "25\/03\/2022 02:40", "field_description_auteur": "anon0" } }, "51986": { "id": "51986", "fields": { "field_description": "

Un injecteur Poe à été envoyé avec un nouveau poste. Le standard est Ok avec l'injecteur. Alexandrine RIVAYRAND indique qu'il lui faut de préférence un switch PoE pour pouvoir mettre le DECT dessus également.  <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "25\/03\/2022 09:17", "field_description_auteur": "Iwan BALBOT" } }, "51987": { "id": "51987", "fields": { "field_description": "

Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "25\/03\/2022 09:30", "field_description_auteur": "Iwan BALBOT" } }, "52794": { "id": "52794", "fields": { "field_description": "

Je relance via le ticket pour livraison du nouveau switch. Attente retour de Coriolis. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "31\/03\/2022 10:58", "field_description_auteur": "Iwan BALBOT" } }, "53588": { "id": "53588", "fields": { "field_description": "

Coriolis demande précision sur la marque du switch, en attente de retour client. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "06\/04\/2022 10:31", "field_description_auteur": "Iwan BALBOT" } }, "53864": { "id": "53864", "fields": { "field_description": "

Eu Mme RIVAYRAND pour lui indiquer que Coriolis a besoin de la marque du switch pour pouvoir en livrer un nouveau. Elle va demander à son informaticien. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/04\/2022 17:03", "field_description_auteur": "Iwan BALBOT" } }, "55394": { "id": "55394", "fields": { "field_description": "

Je mets le ticket à jour en indiquant le switch Netgear PoE 8 ports. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "22\/04\/2022 10:58", "field_description_auteur": "Iwan BALBOT" } }, "55571": { "id": "55571", "fields": { "field_description": "

En attente de réponse Coriolis. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "25\/04\/2022 12:30", "field_description_auteur": "Iwan BALBOT" } }, "55801": { "id": "55801", "fields": { "field_description": "

Je demande confirmation d'envoi du nouveau switch via le ticket. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "26\/04\/2022 17:34", "field_description_auteur": "Iwan BALBOT" } }, "56286": { "id": "56286", "fields": { "field_description": "

Je relance Ines via le ticket. Faire escalade Mathieu TISSEUIL semaine prochaine si pas de retour.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "29\/04\/2022 17:38", "field_description_auteur": "Iwan BALBOT" } }, "56783": { "id": "56783", "fields": { "field_description": "

Une question a été envoyée à DAISIF Naomie (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "03\/05\/2022 17:33", "field_description_auteur": "Iwan BALBOT" } }, "56785": { "id": "56785", "fields": { "field_description": "

Je relance Naomie ce jour par Q\/R<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "03\/05\/2022 17:33", "field_description_auteur": "Iwan BALBOT" } }, "56948": { "id": "56948", "fields": { "field_description": "Une relance a été envoyée à DAISIF Naomie (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "05\/05\/2022 01:10", "field_description_auteur": "anon0" } }, "57171": { "id": "57171", "fields": { "field_description": "Une réponse a été apportée par DAISIF Naomie (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "06\/05\/2022 11:42", "field_description_auteur": "Naomie DAISIF" } }, "57234": { "id": "57234", "fields": { "field_description": "

Une question a été envoyée à DAISIF Naomie (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "06\/05\/2022 17:25", "field_description_auteur": "Iwan BALBOT" } }, "57237": { "id": "57237", "fields": { "field_description": "

Je relance Naomie DAISIF qui demande des précisions sur l'utilité du Switch.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "06\/05\/2022 17:25", "field_description_auteur": "Iwan BALBOT" } }, "57265": { "id": "57265", "fields": { "field_description": "

Une relance a été envoyée à DAISIF Naomie (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "09\/05\/2022 03:00", "field_description_auteur": "anon0" } }, "58056": { "id": "58056", "fields": { "field_description": "

Relance ce jour le ticket<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/05\/2022 17:38", "field_description_auteur": "Iwan BALBOT" } }, "58059": { "id": "58059", "fields": { "field_description": "Une relance a été envoyée à DAISIF Naomie (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "11\/05\/2022 00:10", "field_description_auteur": "anon0" } }, "58075": { "id": "58075", "fields": { "field_description": "Une réponse a été apportée par DAISIF Naomie (Q\/R - Réponse ).", "field_description_type": "Notification", "field_description_horodatage": "11\/05\/2022 09:26", "field_description_auteur": "Naomie DAISIF" } }, "58080": { "id": "58080", "fields": { "field_description": "Une question a été envoyée à DAISIF Naomie (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "11\/05\/2022 09:41", "field_description_auteur": "Iwan BALBOT" } }, "58121": { "id": "58121", "fields": { "field_description": "

Une réponse a été apportée par DAISIF Naomie (Q\/R - Réponse ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "11\/05\/2022 11:00", "field_description_auteur": "Naomie DAISIF" } }, "58138": { "id": "58138", "fields": { "field_description": "

Naomie me confirme le Sav ce jour. Elle revient vers nous dès expédition confirmée. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "11\/05\/2022 11:30", "field_description_auteur": "Iwan BALBOT" } }, "58501": { "id": "58501", "fields": { "field_description": "

Attente de retour de Naomie sur expédion du Switch<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "13\/05\/2022 10:22", "field_description_auteur": "Iwan BALBOT" } }, "59074": { "id": "59074", "fields": { "field_description": "

Une question a été envoyée à DAISIF Naomie (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "18\/05\/2022 17:08", "field_description_auteur": "Iwan BALBOT" } }, "59076": { "id": "59076", "fields": { "field_description": "

Je relance Naomie ce jour pour confirmation de l'envoi du switch<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/05\/2022 17:08", "field_description_auteur": "Iwan BALBOT" } }, "59126": { "id": "59126", "fields": { "field_description": "Une relance a été envoyée à DAISIF Naomie (Q\/R - Question libre).", "field_description_type": "Notification", "field_description_horodatage": "19\/05\/2022 01:00", "field_description_auteur": "anon0" } }, "59178": { "id": "59178", "fields": { "field_description": "

Une réponse a été apportée par DAISIF Naomie (Q\/R - Réponse ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "19\/05\/2022 11:02", "field_description_auteur": "Naomie DAISIF" } }, "59560": { "id": "59560", "fields": { "field_description": "

Eu Alexandrine RIVAYRAND. Elle a bien reçu le switch mais son prestataire n'est pas encore passé. Elle me confirmera son passage par tel ou mail. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "23\/05\/2022 15:55", "field_description_auteur": "Iwan BALBOT" } }, "59563": { "id": "59563", "fields": { "field_description": "

Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "23\/05\/2022 15:59", "field_description_auteur": "Iwan BALBOT" } }, "60837": { "id": "60837", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "02\/06\/2022 16:05", "field_description_auteur": "Iwan BALBOT" } }, "60838": { "id": "60838", "fields": { "field_description": "

Appel téléphonique de la part de Alexandrine RIVAYRAND (0679972287) qui me confirme que tout est Ok, les deux postes fonctionnent. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "02\/06\/2022 15:29", "field_description_auteur": "Iwan BALBOT" } }, "60839": { "id": "60839", "fields": { "field_description": "Une notification a été envoyée à RIVAYRAND Alexandrine (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "02\/06\/2022 16:05", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "GAUTHIER DIFFUSION" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

POSTE FIXE YEALINK HS <\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "02\/06\/2022 15:29:47" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Coriolis fixe" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "field_com_internes": { "name": "Commentaires internes", "type": "field_collection", "value": { "189176": { "id": "189176", "fields": { "field_ci_commentaire": "Coriolis est censé avoir l'info concernant la marque du switch POE étant donné que c'est eux qui l'ont fourni ... et en plus installaiton faite par CORIOLIS !\r\n\r\nSur le BDC était prévu un switch POE 8 Ports NetGear.\r\n" } } } }, "questions_reponses": { "92332": { "nid": 92332, "type": "question_reponse", "title": "Question Réponse - Tache - GAUTHIER DIFFUSION - 01\/03\/2022 - 09\/03\/2022 - 09:38", "author_uid": 6406, "created": "2022-03-09 09:38:47", "changed": "2022-03-24 10:46:52", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - GAUTHIER DIFFUSION - 01\/03\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "client" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-03-14 02:20:11" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "GAUTHIER DIFFUSION" }, "field_qr_fichiers_sw": { "name": "Fichiers", "type": "file" }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "49801": { "id": "49801", "fields": { "field_qr_horodatage": "09\/03\/2022 09:37", "field_qr_message": "Vous avez demandé la prise en charge en Sav de votre poste Yealink T54W. \r\n\r\nVous trouverez ci-joint, le bon de retour pour prise en charge du poste. \r\n\r\nMerci de me confirmer la réception et le bon fonctionnement du nouveau poste dans la zone \"réponse\" prévue à cet effet." } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-03-15 09:25:16" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "5" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } }, "92847": { "nid": 92847, "type": "question_reponse", "title": "Question Réponse - Tache - GAUTHIER DIFFUSION - 01\/03\/2022 - 21\/03\/2022 - 10:30", "author_uid": 6406, "created": "2022-03-21 10:30:47", "changed": "2022-03-25 09:30:14", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - GAUTHIER DIFFUSION - 01\/03\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-03-25 02:40:15" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "GAUTHIER DIFFUSION" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "51276": { "id": "51276", "fields": { "field_qr_horodatage": "21\/03\/2022 12:20", "field_qr_message": "

Bonjour Iwan, <\/p>\r\n\r\n

Je te confirme que le ticket 48343 a été ouvert, tu es en copie.<\/p>\r\n\r\n

Cordialement, 
\r\nCoriolis<\/p>\r\n" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "51206": { "id": "51206", "fields": { "field_qr_horodatage": "21\/03\/2022 10:28", "field_qr_message": "

Nos client n'ont actuellement plus de standard fonctionnel. <\/p>\r\n\r\n

Peux-tu voir pour que la demande soit rapidement traitée et qu'une solution soit trouvée rapidement pour notre client ?<\/p>\r\n" } }, "51699": { "id": "51699", "fields": { "field_qr_horodatage": "23\/03\/2022 09:58", "field_qr_message": "

Bonjour Naomie, <\/p>\r\n\r\n

Je prends note et te remercie par contre, je n'ai aucune idée de l'avancement du dossier. <\/p>\r\n\r\n

Peux tu me dire où en est la demande ?<\/p>\r\n" } }, "51988": { "id": "51988", "fields": { "field_qr_horodatage": "25\/03\/2022 09:27", "field_qr_message": "

La cliente a reçu un injecteur PoE qui permet de faire fonctionner le standard à nouveau. Par contre il y a également un DECT, elle demande donc un switch PoE pour remplacer l'ancien déffectueux. <\/p>\r\n\r\n

Je continue à suivre le ticket, merci pour ton intervention Naomie.<\/p>\r\n" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-03-25 09:27:45" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "2" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "1" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } }, "97180": { "nid": 97180, "type": "question_reponse", "title": "Question Réponse - Tache - GAUTHIER DIFFUSION - 01\/03\/2022 - 03\/05\/2022 - 17:33", "author_uid": 6406, "created": "2022-05-03 17:33:37", "changed": "2022-05-23 15:59:07", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - GAUTHIER DIFFUSION - 01\/03\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-05-19 01:00:31" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "GAUTHIER DIFFUSION" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "57172": { "id": "57172", "fields": { "field_qr_horodatage": "06\/05\/2022 11:38", "field_qr_message": "

Bonjour Iwan, <\/p>\r\n\r\n

Après vérification les DECT ne nécessite pas de switch POE étant donné qu'il est possible de les alimenter électriquement. La demande de la cliente pour le remplacement du switch concerne peut etre d'autre équipement ? Pourrions nous avoir une photo de l'installation des équipement stp ? <\/p>\r\n\r\n

Merci pour ton aide.<\/p>\r\n\r\n

Cdt,
\r\nNaomie<\/p>\r\n" } }, "58076": { "id": "58076", "fields": { "field_qr_horodatage": "11\/05\/2022 09:25", "field_qr_message": "

Bonjour Iwan, <\/p>\r\n\r\n

Je m'occupe du remplacemen du switch pourrais tu me préciser s'il s'agit d'un switch 8 ou 24 ports stp ? <\/p>\r\n\r\n

Cdt, 
\r\nNaomie <\/p>\r\n" } }, "58122": { "id": "58122", "fields": { "field_qr_horodatage": "11\/05\/2022 10:59", "field_qr_message": "

Iwan , <\/p>\r\n\r\n

Je te confirme que le SAV est en cours, je reviens vers toi une fois que le switch sera en cours d'expédition.<\/p>\r\n\r\n

Cdt,
\r\nNaomie<\/p>\r\n" } }, "59179": { "id": "59179", "fields": { "field_qr_horodatage": "19\/05\/2022 11:01", "field_qr_message": "

Bonjour Iwan, <\/p>\r\n\r\n

Le switch a été expédié et réceptionné par le client le 17\/05\/2022.
\r\nTu pourras suivre le colis via la référence TNT 3248902546438103.<\/p>\r\n\r\n

Cdt,
\r\nNaomir<\/p>\r\n" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "56784": { "id": "56784", "fields": { "field_qr_horodatage": "03\/05\/2022 17:32", "field_qr_message": "

Bonjour Naomie,<\/p>\r\n\r\n

Je n'ai aucun retour concernant le remplacement du switche PoE pour ce client. <\/p>\r\n" } }, "57235": { "id": "57235", "fields": { "field_qr_horodatage": "06\/05\/2022 17:23", "field_qr_message": "

Bonjour Naomie,<\/p>\r\n\r\n

Notre client rencontre un problématique de prises electriques aux endroits ou sont situés les appareils d'où l'utilité de les alimenter par les Rj.<\/p>\r\n" } }, "58081": { "id": "58081", "fields": { "field_qr_horodatage": "11\/05\/2022 09:40", "field_qr_message": "

Bonjour Naomie,<\/p>\r\n\r\n

C'est un switch 8 ports. <\/p>\r\n" } }, "59075": { "id": "59075", "fields": { "field_qr_horodatage": "18\/05\/2022 17:07", "field_qr_message": "

Bonjour Naomie,<\/p>\r\n\r\n

As tu des nouvelles concernant le switch ?<\/p>\r\n" } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-05-23 15:59:03" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "1" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "0" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } } } }, "92263": { "nid": 92263, "type": "tache", "title": "Tache - IMAP ARMOR - 07\/03\/2022", "author_uid": 27, "created": "2022-03-07 09:05:08", "changed": "2024-12-09 22:06:52", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Matériel" }, "field_tache_fichiers": { "name": "Fichiers", "type": "file" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2022-03-25 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2022-03-07 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "49541": { "id": "49541", "fields": { "field_description": "\r\n\r\nVoir pour faire SAV sur AirPods, Mme RIVOLET nous indique que lorsque la personne passe des appels avec ceux ci ont l'entend mal.\r\n\r\nIl s'agit des Airpods achetés en avril 2021, IMEI: FJDF27W0C6L\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/03\/2022 09:04", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "49610": { "id": "49610", "fields": { "field_description": "\r\n\r\nLe n° de série ci-dessus ne fonctionne pas, je demande précision à Mme RIVOLET pour pouvoir ouvrir un ticket Apple. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/03\/2022 12:14", "field_description_auteur": "Iwan BALBOT" } }, "49672": { "id": "49672", "fields": { "field_description": "\r\n\r\nMme RIVOLET ne me remonte pas l'IMEI dans son dernier mail. Je vois en directe avec le fournisseur. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/03\/2022 17:04", "field_description_auteur": "Iwan BALBOT" } }, "49679": { "id": "49679", "fields": { "field_description": "Eu Bérangère qui m'indique que Mme RIVOLET n'est pas joignable. Je retenterai dès demain matin. \r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/03\/2022 17:33", "field_description_auteur": "Iwan BALBOT" } }, "49884": { "id": "49884", "fields": { "field_description": "

Une question a été envoyée à RIVOLET Agnès (Q\/R - Question libre).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "09\/03\/2022 16:48", "field_description_auteur": "Iwan BALBOT" } }, "50231": { "id": "50231", "fields": { "field_description": "

Appel téléphonique de la part de Agnès RIVOLET (0296639601) qui précise qu'Apple lui indique que ses AirPods ont plus de 2 ans or ces dernier ont été achetés en avril dernier. Je lui fais suivre la facture avec les numéros de série pour preuve. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "11\/03\/2022 14:07", "field_description_auteur": "Iwan BALBOT" } }, "50296": { "id": "50296", "fields": { "field_description": "

Une relance a été envoyée à RIVOLET Agnès ().<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "14\/03\/2022 02:30", "field_description_auteur": "anon0" } }, "50807": { "id": "50807", "fields": { "field_description": "

Je fait parvenir une copie de la facture des AirPods achetés l'année dernière pour Sav.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "17\/03\/2022 09:28", "field_description_auteur": "Iwan BALBOT" } }, "51091": { "id": "51091", "fields": { "field_description": "

Une relance a été envoyée à RIVOLET Agnès ().<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "21\/03\/2022 03:10", "field_description_auteur": "anon0" } }, "51487": { "id": "51487", "fields": { "field_description": "

Mail de Mme RIVOLET qui confirme la commande de nouveaux AirPods. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "22\/03\/2022 10:31", "field_description_auteur": "Iwan BALBOT" } }, "51489": { "id": "51489", "fields": { "field_description": "

AirPods mis en commande pour livraison J+1. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "22\/03\/2022 10:36", "field_description_auteur": "Iwan BALBOT" } }, "51490": { "id": "51490", "fields": { "field_description": "

Une question\/réponse a été cloturée par BALBOT Iwan (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "22\/03\/2022 10:36", "field_description_auteur": "Iwan BALBOT" } }, "51491": { "id": "51491", "fields": { "field_description": "Une notification a été envoyée à RIVOLET Agnès (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "22\/03\/2022 10:37", "field_description_auteur": "Iwan BALBOT" } }, "51492": { "id": "51492", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "22\/03\/2022 10:37", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "IMAP ARMOR" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

SAV SUR AIRPODS<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "22\/03\/2022 10:36" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "field_com_internes": { "name": "Commentaires internes", "type": "field_collection", "value": { "189179": { "id": "189179", "fields": { "field_ci_commentaire": "Me transmettre copie des factures avec n° de série. FACTURE EN PJ ! \r\n" } } } }, "questions_reponses": { "92347": { "nid": 92347, "type": "question_reponse", "title": "Question Réponse - Tache - IMAP ARMOR - 07\/03\/2022 - 09\/03\/2022 - 16:48", "author_uid": 6406, "created": "2022-03-09 16:48:44", "changed": "2022-03-24 10:46:52", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - IMAP ARMOR - 07\/03\/2022" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "client" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2022-03-21 03:10:12" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "IMAP ARMOR" }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "49885": { "id": "49885", "fields": { "field_qr_horodatage": "09\/03\/2022 16:46", "field_qr_message": "Vous trouverez les coordonnées du support Apple ci-dessous :\r\n\r\nApple : 0 805 540 003\r\n\r\nJe vous invite à me faire retour du bon fonctionnement des Airpods suite à prise en charge dans la zone \"Réponse\" prévue à cet effet. " } } } }, "field_qr_horodatage_txt": { "name": "Horodatage", "type": "text", "value": "2022-03-22 10:36:46" }, "field_delai_relance": { "name": "Délai de relance (mail)", "type": "number_integer", "value": "5" }, "field_qr_compteur_relance": { "name": "Compteur de relance", "type": "number_integer", "value": "1" }, "field_qr_echange": { "name": "Echange", "type": "list_boolean", "value": "1" } } } }, "180695": { "nid": 180695, "type": "tache", "title": "Tache - MATIBERY - 30\/08\/2023", "author_uid": 6406, "created": "2023-08-30 09:34:57", "changed": "2024-01-22 09:33:44", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Matériel" }, "field_tache_fichiers": { "name": "Fichiers", "type": "file" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2024-01-22 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-08-30 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "127616": { "id": "127616", "fields": { "field_description": "

Appel téléphonique de la part de Marc BRELIVET (0677459473) qui indique que son casque n'est pas reconnu. Affiche \"micro introuvable\". <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "30\/08\/2023 09:32", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "127626": { "id": "127626", "fields": { "field_description": "

Je fais un Teamviwer avec Marc, le casque n'était plus intégér, je le ré intègre mais pour autant il ne remonte pas, je fais aussi la MAJ du casque mais toujours pas ok.<\/p>\r\n\r\n

Marc m'indique qu'il était en congés et que c'est depuis son retour de congés que le casque ne fonctionne plus. Je lui demande s'il est bien allumé, non il ne l'at plus, je lui demande donc de le mettre à charger car celui ci ne doit plus avoir de charge et donc impossible de le détécter par le PC.<\/p>\r\n\r\n

Marc fait cela et revient vers moi si toujours pas ok une fois que le casque aura chargé.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "30\/08\/2023 09:56", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "127758": { "id": "127758", "fields": { "field_description": "

CT avec Marc. Il indique que son casque ne prend plus du tout la charge. Même allumé, le casque ne charge plus. Je lui indique d'installer 3CX sur son mobile et d'activer son extension dessus temporairement pour pouvoir prendre les appels. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "31\/08\/2023 09:15", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "127768": { "id": "127768", "fields": { "field_description": "

Je demande à Coriolis de prendre en charge via le ticket n° 63180. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "31\/08\/2023 09:56", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "128379": { "id": "128379", "fields": { "field_description": "

Je relance Coriolis via le ticket. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "05\/09\/2023 17:48", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "128563": { "id": "128563", "fields": { "field_description": "

Je contacte directement Coriolis qui m'indique avoir tenté de joindre Marc BRELIVET sans succès. Je leur indique d'insiter car Marc est souvent pris. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/09\/2023 10:46", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "129164": { "id": "129164", "fields": { "field_description": "

Sav en cours. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "12\/09\/2023 09:59", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "130410": { "id": "130410", "fields": { "field_description": "

Je relance pour avoir des informations sur le SAV. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "19\/09\/2023 11:15", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "131494": { "id": "131494", "fields": { "field_description": "

CT avec Coriolis pour avoir avancement de la demande. La personne qui traite la demande est absente. elle me rappelle. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "25\/09\/2023 14:00", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "132055": { "id": "132055", "fields": { "field_description": "

Pas de rappel ce jour. Je relance Coriolis. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "28\/09\/2023 11:06", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "132095": { "id": "132095", "fields": { "field_description": "

CT avec Coriolis qui m'indique relancer leur service Sav ce jour. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "28\/09\/2023 12:24", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "133279": { "id": "133279", "fields": { "field_description": "

Je relance ce jour via le ticket. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "06\/10\/2023 10:24", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "133628": { "id": "133628", "fields": { "field_description": "

Appel à CORIOLIS pour relance du ticket.Le technicien m'indique regarder et me recontacter par téléphone.<\/p>\r\n\r\n

Appel très rapidement après pour me dire que le casque a été livré au client depuis le 21\/09. Il m'indique donc contacter le client pour vérifier que celui est en place et fonctionnel.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/10\/2023 11:12", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "133636": { "id": "133636", "fields": { "field_description": "

Retour de Coriolis ce jour. Ils indique avoir livré le casque réparé le 21\/09\/23. CT avec Marc BRELIVET qui m'indique que le casque est fonctionnel qu'il ne parvient pas à intégrer son casque pour 3CX.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/10\/2023 11:35", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "133774": { "id": "133774", "fields": { "field_description": "

Appel à CORIOLIS pour savoir s'ils ont bien recontacté MARC depuis. Aledine m'indique avoir tenté à plusieurs reprises de le joindre hier et aujourd'hui mais pas de réponse.<\/p>\r\n\r\n

Je tente aussi de mon côté afin de pouvoir nous mettre en conf. Pas de réponse non plus, je lui laisse donc un MV afin qu'il me recontacte.<\/p>\r\n\r\n

 <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "11\/10\/2023 09:47", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "134153": { "id": "134153", "fields": { "field_description": "

Appel téléphonique à Marc BRELIVET (0677459473). Il m'indique ne pas avoir eu CORIOLIS en ligne.<\/p>\r\n\r\n

Je fais un teamviwer avec Marc afin de regarder ce qu'il en est.<\/p>\r\n\r\n

Le casque n'était pas intégré et pas à jour.<\/p>\r\n\r\n

Je le met donc à jour car impossible de l'intégrer dû je pense à la MAJ pas ok.<\/p>\r\n\r\n

Pour autant le casque ne s'intègre pas. Il tente de l'intégrer car le reconnait bien mais fini par un message d'erreur et refuse l'intégration.<\/p>\r\n\r\n

A noter que le casque fourni par CORIOLIS dans le cadre du SAV est un Poly Voyager 4310 (donc simple oreillette alors que le client avait en existant un 4320 (double oreillette).<\/p>\r\n\r\n

Je mets une note dans le ticket CORIOLIS afin qu'ils puissent recontacter le client.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "13\/10\/2023 09:31", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "20" } }, "134177": { "id": "134177", "fields": { "field_description": "

CT avec Alani de Corilis qui a essayé de joindre Marc sans succès. Il pense que c'est parceque son n° ressort en 01 ou en 08.Je laisse un message à Marc pour lui indiquer qu'il peut répondre aux appels en 01 ou 08 afin d'être dépanné par Coriolis. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "13\/10\/2023 10:35", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "134350": { "id": "134350", "fields": { "field_description": "

Mail à Marc pour vérifier qu'il a bien eu CORIOLIS depuis.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "16\/10\/2023 10:03", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "134703": { "id": "134703", "fields": { "field_description": "

Appel téléphonique à Marc BRELIVET (0677459473). Pas de réponse, je lui laisse donc un MV.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "18\/10\/2023 09:25", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "135506": { "id": "135506", "fields": { "field_description": "

Appel téléphonique à Marc BRELIVET (0677459473). Marc me demande le numéro afin de joindre CORIOLIS directement lorsqu'il sera dispo. Je lui donne donc le 01 avec son N° de ticket.<\/p>\r\n\r\n

 <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "24\/10\/2023 09:27", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "135836": { "id": "135836", "fields": { "field_description": "

Appel téléphonique à Marc BRELIVET (0677459473). Il m'indique bien avoir eu CORIOLIS en ligne mardi et devait faire des manips mais n'a pas eu le temps. Il a bcq de boulot cette semaine car son collègue est en congés, et lui sera en congés la semaine prochaine donc il est prévu que nous refassions un point la semaine du 06\/11.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "26\/10\/2023 09:55", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "136883": { "id": "136883", "fields": { "field_description": "

Appel téléphonique à Marc BRELIVET (0677459473). Pas de réponse, je lui laisse donc un message vocal.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "07\/11\/2023 14:03", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "137379": { "id": "137379", "fields": { "field_description": "

CT avec Marc qui n'a pas eu le temps de regarder les manips le rappeler semaine prochaine. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/11\/2023 09:20", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "138799": { "id": "138799", "fields": { "field_description": "

Mail à Marc car pas eu de confirmation qu'il a bien pu faire le point sur les manips demandées par CORIOLIS.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "21\/11\/2023 09:12", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "140154": { "id": "140154", "fields": { "field_description": "

Mail de relance à Marc.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "28\/11\/2023 09:13", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "141640": { "id": "141640", "fields": { "field_description": "Passage à l'état \"Suspendue\"", "field_description_type": "Changement d'état", "field_description_horodatage": "05\/12\/2023 10:25", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "141641": { "id": "141641", "fields": { "field_description": "

Pas de retour, je suspend la tâche dans l'attente de retour.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "05\/12\/2023 10:24", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "143428": { "id": "143428", "fields": { "field_description": "Passage à l'état \"En cours\"", "field_description_type": "Changement d'état", "field_description_horodatage": "13\/12\/2023 15:02", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "143429": { "id": "143429", "fields": { "field_description": "

Appel téléphonique de la part de Marc BRELIVET (0677459473). Je fias un teamviwer avec lui afin de vérifier la MAJ du casque : OK et du dongle : NOK, j'ai donc fait celle ci.<\/p>\r\n\r\n

Toujours pas ok - le PC ne reconnait en fait pas du tout le casque alors que le logicel PolyLens le reconnait bien.<\/p>\r\n\r\n

Je demande donc à IBS s'ils peuvent regarder côté PC.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "13\/12\/2023 14:34", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "10" } }, "143863": { "id": "143863", "fields": { "field_description": "

Mail de relance à IBS.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "15\/12\/2023 10:47", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "144585": { "id": "144585", "fields": { "field_description": "

IBS m'a demandé vendredi si le casque était bien configuré comme sortie par défaut. Je leur répond que non car il n'apparait même pas dans la liste ...<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "19\/12\/2023 09:56", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "145231": { "id": "145231", "fields": { "field_description": "

Maxime m'a répondu que pour lui peut petre soici sur le logiciel de gestion du son.<\/p>\r\n\r\n

Je demande à IBS qu'ils puissent intervenir pour le client afin de résoudre cela;<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "21\/12\/2023 12:31", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "145998": { "id": "145998", "fields": { "field_description": "

QUEMERE est fermé et de retour le 02\/01  donc je décale la tâche au 08\/01 afin qu'IBS puisse avoir le temps de les recontacter.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "26\/12\/2023 09:12", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "148953": { "id": "148953", "fields": { "field_description": "

Mail à IBS afin de savoir s'ils ont eu le client en ligne.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "08\/01\/2024 15:54", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "149457": { "id": "149457", "fields": { "field_description": "

CT avc Frédéric d'IBS. Il va relancer Maxime sur le sujet.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "11\/01\/2024 15:39", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "149543": { "id": "149543", "fields": { "field_description": "

CT avec Maxime, il a tenté de contacter Marc mais pas de réponse donc lui a laissé un message vocal.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "12\/01\/2024 11:22", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "150445": { "id": "150445", "fields": { "field_description": "

Mail à MAXIME afin de savoir si Marc l'a bien recontacté.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "19\/01\/2024 10:19", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "150488": { "id": "150488", "fields": { "field_description": "

Echange mail avec Maxime d'ibs et Marc. Il a fait une prise en main du PC et pas ok donc il doit passer sur site et demande à Marc s'il a un créneau la semaine prochaine.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "19\/01\/2024 12:02", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "150570": { "id": "150570", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "22\/01\/2024 09:33", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "150571": { "id": "150571", "fields": { "field_description": "

Appel téléphonique de la part de Marc BRELIVET (0298905294).  C'est Maxime qui appel depuis l'extension via le casque. Il est sur site et cela fonctionne maintenant. Le dongle USB n'était pas correctement détécté. Maxime a mis celui ci sur son PC puis remis celui ci sur le PC du client et c'est remonté.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "22\/01\/2024 09:23", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "150572": { "id": "150572", "fields": { "field_description": "Une notification a été envoyée à BRELIVET Marc (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "22\/01\/2024 09:33", "field_description_auteur": "L'HELGOUARC'H Julie" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "MATIBERY" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

[QUEMERE] CASQUE NON RECONNU - MARC BRELIVET > SAV<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "22\/01\/2024 09:23:00" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Coriolis fixe" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" } }, "185400": { "nid": 185400, "type": "tache", "title": "Tache - M.C.A - 23\/10\/2023", "author_uid": 6406, "created": "2023-10-23 15:47:31", "changed": "2023-11-20 11:51:51", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Matériel" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2023-11-22 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-10-23 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "135428": { "id": "135428", "fields": { "field_description": "

CT avec Françoise. Elle m'indique qu'un des Xcover commandés en février dernier ne tient plus la charge. IMEI : 352075824859363. J'ouvre un SAV auprès de Sfr. Ils vont livrer un nouvel appareil de remplacement sous 24h à 48h. Il faudra retourner l'appareil deffectueux dans l'enveloppe prévue à cet effet sans les cables et sans la carte SIM avec l'attestation de garantie. Faire suivi du dépannage. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "23\/10\/2023 15:07", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "10" } }, "136255": { "id": "136255", "fields": { "field_description": "

Je relance Françoise ce jour pour confirmation du Sav par Sfr.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "30\/10\/2023 10:16", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137490": { "id": "137490", "fields": { "field_description": "

CT avec l'accueil, Françoise est en rendez-vous. Rappeler après 16h. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/11\/2023 14:36", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137556": { "id": "137556", "fields": { "field_description": "

CT avec l'accueil. Françoise n'est pas disponible. Elle me confirme début de semaine prochaine que le Sav est Ok. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "10\/11\/2023 16:54", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "137778": { "id": "137778", "fields": { "field_description": "

CT avec l'accueil qui m'indique que l'appareil a bien été réexpédié mais qu'à priori aucun appareil de remplacement n'à été fournit. Confirmer le bon retour de SAV. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "13\/11\/2023 15:04", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "138680": { "id": "138680", "fields": { "field_description": "

Je relance Françoise par mail ce jour. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "20\/11\/2023 10:24", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "138724": { "id": "138724", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "20\/11\/2023 11:51", "field_description_auteur": "Iwan BALBOT" } }, "138725": { "id": "138725", "fields": { "field_description": "

Francoise me confirme avoir reçu l'appareil fonctionnel. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "20\/11\/2023 11:51", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "138726": { "id": "138726", "fields": { "field_description": "Une notification a été envoyée à BARAER Françoise (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "20\/11\/2023 11:51", "field_description_auteur": "Iwan BALBOT" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "M.C.A" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

MOBILE NE PRENANT PLUS LA CHARGE<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "1" }, "field_contexte_d_urgence": { "name": "Contexte d'urgence", "type": "text_long", "value": "Rappeler la cliente pour faire le point + fournir coordonnées Westelecom pour qu'elle puisse relancé directement pour la tâche du combiné Standard HS" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "20\/11\/2023 11:51:17" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Sfr mobile" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "1" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" } }, "189772": { "nid": 189772, "type": "tache", "title": "Tache - FUNE BRETAGNE - 28\/11\/2023", "author_uid": 6406, "created": "2023-11-28 09:55:13", "changed": "2023-11-28 14:15:11", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Matériel" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2023-11-28 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2023-11-28 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "140174": { "id": "140174", "fields": { "field_description": "

CT avec Annelyse (0786618664) qui m'indique que son téléphone pro ne prend plus la charge. Il s'agit d'un Xcover 4 dont l'IMEI est 356789104750847. Vérifier si l'appareil est toujours sous garantie. <\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "28\/11\/2023 09:53", "field_description_auteur": "Iwan BALBOT", "field_temps_passe": "5" } }, "140288": { "id": "140288", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "28\/11\/2023 14:15", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "140289": { "id": "140289", "fields": { "field_description": "

Appareil trop ancien plus sous garantie. Je préviens Annelyse et Alexia.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "28\/11\/2023 14:07", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "140290": { "id": "140290", "fields": { "field_description": "Une notification a été envoyée à DUCLOS Alexia (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "28\/11\/2023 14:15", "field_description_auteur": "L'HELGOUARC'H Julie" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "FUNE BRETAGNE" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

DEMANDE DE SAV SUR XCOVER 4<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "28\/11\/2023 14:07:24" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Autres" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "0" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" } }, "218931": { "nid": 218931, "type": "tache", "title": "Tache - ITO - 09\/01\/2024", "author_uid": 27, "created": "2024-01-09 14:07:33", "changed": "2024-01-09 14:49:11", "field_tache_priorite": { "name": "Priorité", "type": "taxonomy_term_reference", "value": "Normale" }, "field_tache_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Matériel" }, "field_tache_fichiers": { "name": "Fichiers", "type": "file" }, "field_tache_etat": { "name": "Etat", "type": "taxonomy_term_reference", "value": "Finie" }, "field_tache_echeance": { "name": "Prochaine action", "type": "datetime", "value": "2024-01-09 00:00:00" }, "field_client": { "name": "Contact", "type": "entityreference", "value": "" }, "field_debut": { "name": "Début", "type": "datetime", "value": "2024-01-09 00:00:00" }, "field_descriptions": { "name": "Descriptions", "type": "field_collection", "value": { "149152": { "id": "149152", "fields": { "field_description": "

Ligne : Actif Telecom, Fixe, 0229024261<\/p>\r\n\r\n

Mail de  Tony Hermite - SC MICRO Landerneau - pour indiquer que le routeur ADSL est KO suite à la foudre. Il demande à avoir les codes fti et conf afin de pouvoir mettre un routeur en remplacement.<\/p>\r\n\r\n

Je demande à ACTIF TELECOM s'il peut fournir les éléments ou faire suivre un routeur en remplacement.<\/strong><\/u><\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "09\/01\/2024 14:05", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "149155": { "id": "149155", "fields": { "field_description": "Une question a été envoyée à Delobelle Nicolas (Q\/R - Tâches - SAV - Opérateur).", "field_description_type": "Notification", "field_description_horodatage": "09\/01\/2024 14:08", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "149161": { "id": "149161", "fields": { "field_description": "

Une réponse a été apportée par Delobelle Nicolas (Q\/R - Réponse ).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "09\/01\/2024 14:40", "field_description_auteur": "DELOBELLE Nicolas" } }, "149169": { "id": "149169", "fields": { "field_description": "

Retour des éléments et transmission de ceux ci à SC MICRO.<\/p>\r\n", "field_description_type": "Manuelle", "field_description_horodatage": "09\/01\/2024 14:48", "field_description_auteur": "L'HELGOUARC'H Julie", "field_temps_passe": "5" } }, "149170": { "id": "149170", "fields": { "field_description": "

Une question\/réponse a été cloturée par L'HELGOUARC'H Julie (Q\/R - Clôture).<\/p>\r\n", "field_description_type": "Notification", "field_description_horodatage": "09\/01\/2024 14:48", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "149172": { "id": "149172", "fields": { "field_description": "Passage à l'état \"Finie\"", "field_description_type": "Changement d'état", "field_description_horodatage": "09\/01\/2024 14:49", "field_description_auteur": "L'HELGOUARC'H Julie" } }, "149173": { "id": "149173", "fields": { "field_description": "Une notification a été envoyée à ANDRE Luc (Notification - Tâche - Clôture).", "field_description_type": "Notification", "field_description_horodatage": "09\/01\/2024 14:49", "field_description_auteur": "L'HELGOUARC'H Julie" } } } }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "ITO" }, "field_objet": { "name": "Objet", "type": "text_long", "value": "

ROUTEUR ADSL KO SUITE A FOUDRE<\/p>\r\n" }, "field_urgent": { "name": "Urgent", "type": "list_boolean", "value": "0" }, "field_responsable": { "name": "Responsable", "type": "entityreference", "value": "" }, "field_horodatage": { "name": "Horodatage", "type": "text", "value": "09\/01\/2024 14:49:07" }, "field_liste_operateur": { "name": "Opérateur", "type": "taxonomy_term_reference", "value": "Actif Telecom" }, "field_descr_type": { "name": "Type", "type": "taxonomy_term_reference", "value": "Manuelle" }, "field_entites_liees_fc": { "name": "Entités liées", "type": "field_collection" }, "field_important": { "name": "Important", "type": "list_boolean", "value": "1" }, "field_type_texte": { "name": "Type texte", "type": "text", "value": "SAV" }, "questions_reponses": { "218932": { "nid": 218932, "type": "question_reponse", "title": "Question Réponse - Tache - ITO - 09\/01\/2024 - 09\/01\/2024 - 14:08", "author_uid": 27, "created": "2024-01-09 14:08:03", "changed": "2024-01-09 14:48:57", "field_entite_liee": { "name": "Entité liée", "type": "entityreference", "value": "Tache - ITO - 09\/01\/2024" }, "field_qr_contact": { "name": "Type de contact", "type": "list_text", "value": "roc" }, "field_modele_de_demande": { "name": "Modèle de demande", "type": "entityreference", "value": "Q\/R - Tâches - SAV - Opérateur" }, "field_qr_dernier_mail": { "name": "Dernier mail (question)", "type": "datetime", "value": "2024-01-09 14:08:04" }, "field_qr_etat": { "name": "Etat", "type": "workflow" }, "field_demandeur": { "name": "Demandeur", "type": "entityreference", "value": "" }, "field_contact": { "name": "Contact", "type": "entityreference", "value": "" }, "field_compte_client": { "name": "Compte Client", "type": "entityreference", "value": "ITO" }, "field_qr_reponses": { "name": "Réponses", "type": "field_collection", "value": { "149162": { "id": "149162", "fields": { "field_qr_horodatage": "09\/01\/2024 14:36", "field_qr_message": "

Salut Julie,<\/p>\r\n\r\n

Nom d'utilisateur : 0229624342_1@ovh.kosc<\/a><\/p>\r\n\r\n

Mot de passe      : YKfDVDPv<\/p>\r\n\r\n

Passerelle : 192.168.1.1<\/p>\r\n\r\n

DHCP : 64 à 253<\/p>\r\n\r\n

DNS 1 : 91.121.61.147<\/p>\r\n\r\n

DNS 2 : 91.121.58.181<\/p>\r\n\r\n

Pas d'échange gratuit si routeur HS suite foudre. 70€ ht pour un Zyxel.<\/p>\r\n\r\n

@+<\/p>\r\n", "field_qr_m_contact": "DELOBELLE Nicolas" } } } }, "field_qr_questions": { "name": "Questions", "type": "field_collection", "value": { "149154": { "id": "149154", "fields": { "field_qr_horodatage": "09\/01\/2024 14:07", "field_qr_message": "

Type de Demande : SAV<\/p>\r\n\r\n

Société concerné : ITO<\/p>\r\n\r\n

Objet : 

ROUTEUR ADSL KO SUITE A FOUDRE<\/p>\r\n<\/p>\r\n\r\n

Voici les dernières informations de cette tâche :<\/p>\r\n\r\n

Dernière(s) description(s)<\/strong><\/p>